MOTO G2 Mobile submitted to Service Center but yet not received

Dear Sir / Madam,

Due to some technical issues with my Moto G 2 phone I had to deposit the same with the Motorolla Gallery (SG Infortech – Shop no. 17, 1st Floor, Thakkar Shopping mall, S.V. Road, Borivali (w) Mumbai, Maharashta) on 14th November, 2015. Attaching herewith the Customer Unit Receipt received by me from the aforesaid gallery.

I was assured by the concern person from the gallery that I would receive the phone within a period of 15 days. After 15 days when I tried to confirm the status of my phone I was told that since there was a flood in chennai the required technical part has still not come to Mumbai and my issue was still not resolved. If I am not wrong the chennai flood got over by 14th December, 2015. I contacted at the gallery once again they assured me I would get it in a weeks time on 20th December, 2015. Since there was no proper response from your authorised service center, I was forced to book a complaint (Complaint no. 160102003193) for my cell phone on your toll free number on 2nd January, 2016. I was once again assured by your team I would get my phone by 11th January, 2016.

Just before 11th January, 2016 I get a call from your representative informing me that I would receive my cell phone on 19th January, 2016. I still gave you the time. But unfortunately I receive a call today i.e 16th January, 2016 informing me that I would receive my cell phone by 25th January, 2016 and to my shock I was informed that the technical part which was to be shipped from Chennai in the month of December, 2015 will be now coming from HONGKONG.

I have lost the faith in MOTOROLA Company now. I just want a new phone in replacement of my old phone. I think you people don’t value the time or money of someone else. I also wanted to bring to your notice that out of the 11 months from the time I purchased my mobile phone, the mobile is in gallery for a period of more than 2 months. Will the Company extend me another warranty period of the said 2 months for which I have not used my mobile phone.

I now want a new phone and want the matter to be resolved at the earliest. I have raised a 2nd complaint for the same and the number is 160104006604

Kind co-operation in this matter would be highly appreciated. I have posted the same on the social media as well to let people know how well is the customer service of your company.