money refund problem

I have purchase two product from snapdeal online shopping site. but one product (Microsoft window 10 home) this product not official this froud copy of window.
and second product ina solar pannel this product also purchase from snapdeal.this not deliver so we cancle this but money refunds not complete in bank account after 15 day.maney time we call to customer care but only computer receive my call.not personal abliable there.

snapdeal order no. (1)24051439800
snapdeal order no. (2)23995363026


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