MONEY PAID, PRODUCT NOT DELIVERED

Hello,

My name is Sairaghunath and i have tried to buy a water filter from Eureka forbes. An agent(Name:syed ghouse pasha) came and i swiped Rs.16990 on 12/05/2015 for the product which is to be delivered to me within 3-4 days. And the product is not delivered even after 1 week. I asked for the refund and got the money back on 28/05/2015. But suddenly on 27/07/2015 my bank account debited for the same amount with reason “POS TRANSACTION 13-05-2015 EUREKA FORBES LTD”. I checked with bank and they said that the merchant did not claim the amount on the day I swiped and the money was returned to me first. But they claimed the amount on 27/07/2015 and that`s why the amount is debited. I again call the agent Ghouse pasha @8341200158 and he asked me to do what I can do but he will not return the money. I have sent bank statement and the letter from bank stating the reason but still was not provided with any resolution and are threatning not to call again. Please look in to the problem at the earliest.

Thanks,
SaiRaghunath.