Money not refunded after cancelling ticket

Location/place: Bangalore

Name of company/service: EaseMyTrip.com

Dear Sir,
On 6th June I cancelled a flight ticket ReservationID: 0606120213187VE. I booked it on the same day from easemytrip.com

After several phone calls and mails, they are telling that it is “No Show” (I don’t know what it means) and “Airlines can approve our request or they can reject as well”. I’m not understanding why they are saying so.

I think they don’t want to refund my amount.

I’m attaching my cancellation proof from my mail below:

Please Cancel the ReservationID given below

ReservationID : 0606120213187VE
Airline PNR :
Airline :
Flight No. : IT – 2636#IT – 201
Contact No. :
Email ID :
Booking Date :
Cancellation Mode : Normal Cancellation
Remarks : as per pax request plz process the refund