Money Not Refunded

Hi,
I have placed the order of SanDisk microSDHC Card 16GB Mobile (SDSDQM-016G-B35N) Quantity: 1 online through AMAZON and received the order but it was not upto expectations,we checked the product but the product is wrongly. I had also made complaint regarding it on Amazon and we requested refund to the amount,but still we have not received refund amount. they are saying that refunded your amount,
and in case you do not receive the refund please contact your bank’s customer care with Refund Reference Number 572439.
We contact to the bank’s customer care,but they are saying that regarding issues, no any transaction from your account

provide that!!
Details of order: —
Order Date : 02 Mar 2018
Order Item : SanDisk microSDHC Card 16GB Mobile (SDSDQM-016G-B35N)
Order # 407-7803373-7097961
Order total :Rs 349 /-

Please take necessary action against to authorities and resolve this issue plz


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