Location/place: New Delhi
Name of company/service: Vodafone
Dear Sir/M’am
I Vishal Potekar became customer of Vodafone post-paid service on 17th of March. But I feel very sorry for my decision to port from pre-paid IDEA to post-paid VODAFONE. Right from the beginning I have bad experience of service executives.
(1)Vodafone executive Shalini , who convinced me for porting gave me wrong information about the plan. She has promised me 600 free calls for my current plan which is actually 300.
(2) Vodafone executive who came to collect my documents, ROOPESH, I have requested him to forward my request after 4 days which he promised but did not comply. It shows this executive doesn’t value oral promises and they have trained in this way. If company rules do not permit such requests then why they promised as such. This caused me to lapse my earlier balance and inconvenience as Vodafone services were unavailable on 17 March.
(3) After stating of services , on 18 March I called twice on Vodafone customer care number 198 to start 2G services of Rs 98 plan, which he advised me to go to Vodafone store .KAROLBAUGH Vodafone centre has caused me such a mental agony that prompt me to file this complaint . For my earlier grievances I spent 1hr 45 minutes in Vodafone store to precede my complaints.
(4)In the evening ,on the same day, I took the token at 6:32 PM NO 352 OR 354 at 7:10 Mr Danish asked me my problem .I told him my request ,He handed over the token to Bhavana and told her my request .She wrote my request on back side of token page and told me it will be forwarded .
(5) On 20th March Vodafone executive called me and told that I have exhausted my credit of Rs 500. This bill is of data I used for approximately 30 hours. Vodafone executive has not forwarded my request at all. This has caused me monetary loss. When I visited Vodafone store Mr Danish meet me after 90 minutes and he was not at all in store. These executives hardly value our time as if we are free all the time to see them .These executives talk very sophisticated language but there service are like that they are making favour on us. On 20th March I again gave request to start 2G services which Bhavana entered in system .The services stared next day. It shows that the system was working but Bhavana has not entered request in system. This dereliction of duty on her part is causing me monetary loss. I have lodged a complaint to company also and given all the sequence of events to them. But I didn’t find any qualitative change in their response. They keep insisting that my request came on 20th March which is true but it is because; their executive Bhawana and Danish have not preceded my earlier request. Because of which I was asked to pay Rs 500/- bill.
(6) Even though company started 2G services on my mobile number ,due to non-submission of my bill of Rs 500/- they withhold the 2G services. But started to charge Rs 98/- from 21 March itself
All these events shows that the company is not customer friendly and rules framed and executives trained are detrimental to customer interests .I have contacted to the company through e-mails regarding my grievances and given enough time to respond but I didn’t get any relief. Either company should negate the bill or a punitive, exemplary, detrimental fine should be imposed for causing metal harassment to the consumer. I request you to do needful.
Thanking you
Vishal Potekar
07838769118
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