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MOBILE NUMBER PORTABILTY REQUEST REJECTION

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Location/place: Kolhata

Name of company/service: TATA DOCOMO

SIR, MYSELF DIPAYAN SUR FROM HOWRAH/KOLKATA,WEST BENGAL, I AM WISHING TO PORT MY TATA DOCOMO NUMBER 8272944932 TO AIRTEL AND SO I REQUESTED FOR PORTING CODE AND I SUBMITTED MY ID PROOF WITH PHOTO ON 4.9.13. ALSO I BOUGHT AIRTEL SIM CARD ON THAT DAY. I GOT UNIQUE PORTING CODE TK543848 which is Valid upto 19-9-2013. THE NEXT DAY I GOT ACKNOWLEDGEMENT MESSAGE SAYING THAT “” Namaste! We are processing your request to port your mobile number to airtel. Thank you so much for choosing airtel. We really appreciate it.””
MY LOCAL RETAILER SHOP TOLD ME IT WOULD TAKE 7 DAYS FOR PORTING. BUT STILL NOW PORTING IS NOT HAPPENED. YESTERDAY I GOT A REPORT FROM AIRTEL THAT SOME DAYS BEFORE DOCOMO CALLED ME AND THEY CONVINCED ME FOR A BETTER PLAN AND I TOOK IT SO PORTING IS CANCELLED. SIR, THIS IS A BIG LIE. DOCOMO IS NOT CO-OPERATING IN THIS MATTER AND I AM NOT GETTING HELP FROM EITHER DOCOMO OR AIRTEL.

PLEASE HELP ME IN THIS MATTER AS EARLY AS POSSIBLE.

Comments

3 responses to “MOBILE NUMBER PORTABILTY REQUEST REJECTION”

  1. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Sur,

    This is with reference to your post dated 19 September 2013.

    We would like to acknowledge that we are working to address your concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at [email protected]

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]
    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. airtel Avatar
    airtel

    Namaste Mr. Sur,

    This is with reference to your post dated 19 September 2013. We would like to confirm that we have shared the resolution details with you.
    Should you require further information, please feel free to write to us at [email protected]

    Regards,
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata Docomo.

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