misplaced order

My name is Bhanu Priya, I sent toy car through DTDC from Bangalore to Ranchi on 3rd of September 2014.
The consignment number was B12778681.It was supposed to be delivered to namkum Ranchi jharkhand but they have misplaced it and not able to provide any details. I called the DTDC Ranchi branch but now they have no answer for it.


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