Location/place: Hyderabad
Name of company/service: Whaaky.com
I got a mail from whaaky.com about an offer on shoe at Rs.549,on seeing which i liked it.I placed an order for it and made payment on 1st August,2013. It is clearly mentioned in their site that the order dispatches in 24-48hrs and ships in 9-10 working days.It is also mentioned in site that in case of any issues, please contact our cust support [email protected] or 040-66228282.On calling to the phone number mentioned,the call wont be answered.If we want to cancel our order, a mail has to be written to the support who doesnt respond properly…below is my conversation with the support team via mails
Sunny Reddy
Aug 6
to support
Hi,
PFA the mail attached.I placed an order on 1st of August and that got confirmed on 2nd.It is not yet dispatched till today.I require it by 11th of this month as i’m flying on 12th to U.S.So
, please ship my order as soon as possible.
Thanx,
Santosh
PHN: +919014564541
No response for this mail…again another mail on 13th Aug.Plz read its copy
Hello Whaaky,
This is my second mail that i’m writing to u people…I already wrote to u once.But there was no response from u people.My order is not yet dispatched though 12 days have passed away from when i’ve made the payment…U people are not answering the phone atleast…Kindly cancel my order and refund my money back or else i’ve to go to consumer forum.Don’t insist me in doing that.Just get back to me and refund my money back…
ORDER NUMBER #S8043100
Thanx & Regards,
Santosh Reddy
Phn:9014564541
For this mail i got the response as
Hi Sunny Reddy,
Welcome to the world of Whaaky!!!
We would be definitely happy to assist you. The order number S8043100 is confirmed on 1st Aug and the product will be dispatched in 9-10 business days. (Saturday & Sunday are not working days)
We would assist you till the time you are a Whaaky customer.
Kindly don’t hesitate to contact us. J
Thanks & Regards
Whaaky Team
You can also reach us at: www.facebook.com/Whaaky
Date: Tue, 13 Aug 2013 09:27:37 +0530
Subject: Details Regarding order no #S8043100
From: [email protected]
To: [email protected]
For this response i again wrote the following
Sunny Reddy
Aug 13 (7 days ago)
to Support
Hello,
Thanx for your instantaeneous response…I’m glad to know about your working days,but it is no where mentioned in neither of ur terms & conditions nor in ur company’s policy.So, in that case government working days will be considered.However if u even consider a 5 day week,9 working days are already over and FOR YOUR KIND INFORMATION, it is clearly written that the product ships in 9-10 working days but not DISPATCHES IN 9-10 WORKING DAYS.It is written in ur Shipping policy that the product dispatches in 24-48 hours which means 1-2 working days.Please find attached the Shipping policy and dispatch details snapshots with this mail…
Your service has violated all these things which you’ve mentioned in your site and i’m pretty well convinced with your service(a support number mentioned in the site which is never answered from past 7days), i would better like to cancel my order…That is what i’ve mentioned in my previous mail too. I don’t need that shoe any more.Please cancel my order and REFUND MY MONEY BACK.Though my order is confirmed, it is not yet dispatched. So, I hold the right to cancel my order according to your terms and conditions mentioned in your *T&C. Please do atleast this thing properly on time. Cancel my order at the earliest and acknowledge me. I will be greatful for u people if u do that and i’ll be waiting for it…
Thanx & Regards,
Santosh
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I dint get any response for this and on 18th Aug i got another mail from support.Below is a copy of it
Support email
Aug 18 (2 days ago)
to me
Dear Customer,
Welcome to the world of whaaky!!!
The Order Number: S8043100 will be dispatched through Ewings courier & the consignment number is :
*10000391168*
You can also track your order using this link: http://www.whaaky.com/TrackOrder
.
Thanks & Regards
Your friends from Whaaky
For this my response was
Sunny Reddy
Aug 18 (2 days ago)
to Support
Dear Whaaky,
I dont know what u people can understand…I’ve written twice to you people to cancel my order and refund my money back as you people exceeded the timeline what you have mentioned in your site.Moreover, that is of no use for me now.
Now you have mailed me stating that your order ”WILL BE DELIVERED THROUGH” EWings courier(that too not dispatched)…I’ve clearly mentioned to cancel my order in the past two mails but u people are still planning to dispatch it.This is the worst service that i’ve ever seen.
I hope it would be better for both of us to meet at CONSUMER FORUM.They would better handle this case and solve the issue.You people have clealrly violated each and every term and policy mentioned in the site.So, they would better handle the issue…It would be better if you cancel this order n refund my money back as soon as possible.If u fail to cancel this order and still dispatch this order, I would definetely register a complaint in Consumer Forum…
Regards,
Santosh Kumar Reddy,
Order No: S8043100,
consignment number is :
*10000391168*
And on 19thAug at 8:30Pm i got an sms to my phone stating your order S8043100 is dispatched via EWings.I dint receive it,till the moment.
Inspite of my repeated requests to cancel my order, they are still dispatching it after 20 days from the day on which the order was made…They have mentioned something and they are following something else…
PLease safegaurd my fellow consumers from such traders who lure money from consumers.I also saw a review from a fellow customer on this retailer that the product displayed in image and the product delivered was entirely different.These people doesn’t maintain proper quality standards itseems.
Please take a proper action on this e-commerce retailer who doesnt stick to his terms & conditions and makes common man to suffer.Kindly make this retailer to cancel my order and refund my money back
Thanx & Regards
Santosh Kumar Reddy D.
phn:9014564541
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