Location/place: Mumbai/Mira RD
Name of company/service: Vodafone
I have mobile number 9819097161 with Vodafone Mumbai with a credit limit of Rs.1800 decided by Vodafone this month. 1. I have a Data Plan of Rs.99 per month for unlimited data usage (subject to fair usage policy). However, I have been billed Rs.21,500/- for the same. 2. Although my credit limit is Rs.1800, I received an alert only after the unbilled usage went up to Rs.21,500/- and my services were barred within an hour. I am a man with limited means and support my spouse and a newborn child on the meager salary that I get. Please help me resolve this as soon as possible.
“The company told that i was an incorrect APN towards data usage and hence overcharged”.
I was never informed about changing the apn.
I feel cheated. Also the Nodal officer who called on my complain to Vodafone was rude and unwilling to help me whatsoever.
He said you can take it further, we will do anything.
Look like Vodafone does not care for it’s customers anymore and loyalty is not recognize.
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