Location/place: VIJAYAWADA
Name of company/service: TATA MOTORS
Dear Sir/Madam,
My contract num-5001169034
I purchased a TATA ACE HT on 08-02-2013 and it was registered on 15/02/2013 with no.AP16TD3573.The issue is that the vehicle provided to me was manufactured in the year of 2012 and was given to me in the year 2013 which i was earlier not aware of it.Neither was i informed by the sales executive nor the dealer(Jasper Industries,Vijayawada).Simply on the belief of sales executive from the Jasper Industries i did all the documentation process and i got the vehicle registered.Finally i came to know about this issue when i received the original registration certificate.Immediately i brought the issue to the notice of the sales executive(Mr.Subramanyam).He was so reluctant in giving the service that he just said they cant do anything on it and i have to go with what i got .He said as if he was the head of the Tata company and in this issue i cant get any assistance from them.I was so embarrassed from his way of attitude.In the mean time i also referred one of my friend who actually wanted to purchase Ashok Leyland vehicle ,to the sales executive and he made one more number added in his sale account.Despite getting business from me he was not ready to help me.Then i met Mr.Jagadeesh Naidu.Y(Ass. General Manager,Jasper Industries Pvt Ltd.) and brought the issue to his notice.Initially he responded positively and asked me to wait for 2 to 3 days.However my hope on him also went in vain as he dragged the issue quiet for sometime and no result has come out.In the mean the first EMI date to me neared and then i got a call from Mr.Jagadeesh.He asked me to clear the 1st emi and he promised me that he will resolve the issue in 3 days as there is a difference of 60k to 70k which has to compensated to me which needs some time.I accepted his reason and cleared the 1st EMI vide cheque no.606928 for an amount of Rs-11000.As the issue is not resolved at his level i met the Director Of Jasper Industries.His words created an impact in me that Jasper Industries never get the business from their end as they never put efforts in getting business.He do not have minimum respect towards customer and i don’t know how one gets paid for not making the business.I pity on TATA for having people like him employed.He was so rude and said they sell only 2012 vehicles till end of MAy-2013 and asked me to leave his chamber without completely listening to my query.I dont understand how my friend got 2013 manufactured vehicle when he purchased only after a few days i purchased.I dont see any coincidence in my friends vehicle purchase date and the words of Director OF JASPER INDUSTRIES.Finally i wanted to check the last time with AGM and i called him today.He just replied that he can pay a compensation of 10k out of 60k or 70k which he told earlier.So i am unhappy,embarrassed,cheated by the dealer despite me giving business to the dealer. I wanted to take this issue to the highest level to whom so ever it may concern,report it to print media,consumer forum,ombudsmen if the issue is not resolved at your end.I hope i get my issue resolved as early as possible
Regards, Manohar
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