Location/place: AHMEDABAD
Name of company/service: CAMBAY HOTELS & RESORT
I have been offered the Cambay Hotel and resort membership for 10 years. I have paid appr. 26063/- from credit card as advance on the condition that signed memebership document will reach to me withing one month. (30.09.2012).I have not been informed about the procedure for cancellation of membership.
Now, when I was not satisfied with their offer and requested them to cancell and refund my advance giving reason that dissatisfaction and document was not sent to me till date.
They arguing that they have send the document.
Pl. advise.
following is the e-mail communication for your referecn :
Dear Madam,,
still you have not proved your statement.
pl. Give my refund back because no contarct is valid if original document n
ot given to party obliged for contract.
Naresh Nagar
M.9824620295—–Original message—–
From: [email protected]
Sent: 16/12/2012, 4:48 pm
Cc: ‘Preeti Upadhyay’
Subject: FW: Re: Cancellation of Membership, Mr. Naresh Nagar, C3FH – 32
Dear Mr. Nagar,
Warm Greetings From C3 Family Holidays Club!
Thank you for writing into us!
We regret to know that till date the welcome letter is not yet received by
your good self, however we have sent the same on 13/10/2012, through ��
�Maruti Courier” company, docket no – 990204173.
However will provide the POD status within two working days. As the courier
has not returned to us by the courier company.
As per your request of “Stop EMI”, we have intimated to the
relevant department for the same. There will be no further EMI charged fro
m the said members.
Thanking you,
Zarna Trivedi
Manager – Customer Relations,
Cambay Family Holidays.
E: [email protected] W: www.thecambay.com
M: 9374584402
T: 1 800 233 5566
For reservations reach us at [email protected]
—–Original Message—–
From: [email protected] [mailto:[email protected]]
Sent: Saturday, December 15, 2012 8:06 PM
To: Cambay satyajeet; Cambay satyajeet; Cambay satyajeet; Cambay satyajeet
Subject: FW: Re: Cancellation of Membership, Mr. Naresh Nagar, C3FH – 32
Pl. Send the reply
Naresh Nagar
M.9824620295—–Original message—–
From: [email protected]
Sent: 09/12/2012, 9:41 am
To: Cambay satyajeet; Cambay satyajeet
Cc: Cambay satyajeet
Subject: FW: Re: Cancellation of Membership, Mr. Naresh Nagar, C3FH – 32
Dear Zarna
intentinally documents were not sent to me. If send then send the acknleg c
opy.
For any contact to be validate, it should be communicated.
Hence, pl. Do the needful for refund of deposit.
Naresh Nagar
M.9824620295—–Original message—–
From: naresh nagar
Sent: 22/11/2012, 12:14 pm
Subject: Re: Cancellation of Membership, Mr. Naresh Nagar, C3FH – 32
Dear Madam,
For your information, Still I have not received the document.
Second please give me the contact number of the person who will stop the fu
rther ECS.
Thanks
Naresh Nagar
M. 9824620295
________________________________
From: “[email protected]”
Cc: ‘Preeti Upadhyay’
Sent: Thursday, 22 November 2012 11:26 AM
Subject: FW: Cancellation of Membership, Mr. Naresh Nagar, C3FH – 32
Dear Mr. Nagar,
Warm Greetings From C3 Family Holidays Club!
Thank you for writing into us!
This is in reference with below mentioned mail, we regret for the
inconvenience caused to your good self during stay at Goa. However the offe
red
property is between 3 to 5 star.
As per Terms & Conditions and exit option clause of Membership
Application Form, we regret to inform you about our inability to process yo
ur
request for cancellation of membership after the stipulated period (10 days
from the signing of document) mentioned in the terms and conditions of the
membership application form, which has been duly signed and acknowledged by
you. Hence, we are unable to process the refund request.
As per your request about “Stop EMI”, we will intimate the
relevant
depart to do the needful, further no EMI will be charged under your members
hip.
In view of large amount you stand to lose, we once again urge you
to kindly reconsider your decision to cancel the membership and give us an
opportunity to server your better.
Thanking you and assuring you of our best service and attention
always.
Thanking you,
Zarna Trivedi
Manager – Customer Relations,
Cambay Family Holidays.
W: http://www.thecambay.com/
M: 9374584402
T: 1 800 233 5566
For reservations reach us at [email protected]
—–Original Message—–
From: [email protected] [mailto:[email protected]]
Sent: Monday, November 19, 2012 5:07 PM
To: Cambay satyajeet ; Cambay satyajeet ; Cambay satyajeet ; Cambay satyaje
et
Subject: FW: Cancellation of Membership
Naresh Nagar
M.9824620295—–Original message—–
From: [email protected]
Sent: 19/11/2012, 5:03 pm
Subject: FW: Cancellation of Membership
Naresh Nagar
M.9824620295—–Original message—–
From: [email protected]
Sent: 18/11/2012, 8:14 pm
To: Cambay satyajeet
Subject: Cancellation of Membership
Dear Mr. Satyajrrt,
My name Naresh Shankarlal Nagar and dt of Membership is
30 sept.12.
Till today, i have not receive the membership document.
Also, hotel booked in Goa was not 4/5 star category.
Hence, please cancell the membershp and refund my initial
deposit of Rs. 26063/- into my credit card account.
Also, stop ECS debit of Rs. 6512/ into my account and
give me the details of account in which it will be debited.
Pl give your positive response
Thanks
Naresh Nagar
M.9824620295
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