Makemytrip – Refund

I had booked 3 tickets on makemytrip with booking ids – NN230196760938, NN230196760980, NN230196760760 on 19th Feb 2014. I got the tickets cancelled on 26th Feb 2016 after speaking to 5 different customer care persons of makemytrip and each one of them confirming multiple times the refund amount (post deducting INR 11000 per ticket). Once they processed the cancelation, the refunded amount told by them was less by another INR 11000. On asking they say we stand recorrected. The refunded amount has changed. I spoke to customer care members Dharamveer, Manoj and 2 more colleagues whose names i dont have. I even spoke to Ravi Kumar who spoke as their supervisor and said “Dharamveer did a great job”. All of them refused to share their employee ids and put my phone on hold. On dialing again the customer care first said there is no Dharamveer or Ravi Kumar and then they told me they have left for the day. Now nobody from their customer care is entertaining.