Main account balance deducted with out any reason

hello everybody
Very good evening to all.
I have recharged rs.799 on 2nd feb2015 on reliance no. 7029227331
this is a special pack on which i’ll get unlimited R-R local, 10000 min R-R std, 30 min daily R-Other(std or local).
The validity of recharge is 28 days that is till 1st mar mid night. But on 1st march i called on +916722211428 and i was charged for this of rs 6.44 from my main balance. Then i checked by *367*2# & saw my 30 minute which should be credited to me was not there.
Then i tried to call 198. i could not able to connect through this number
Then i tried to call *333 first she could not able to resolve again i call after 5 min he transferred the call to senior one. Before connecting to senior my call got disconnected because of low balance. before that i asked him weather i will be able to connect your senior or not because i have low balance. he replied me of course you can. I was charger rs 2.00 then also they don’t help me out anyway

i send email to them regarding this on 1st march but still i have not received replies yet. i’m help less.
there should be some rules and regulation on these companies. they are playing with us.

thanks
hope you will help me out from this.