Lying to customer and providing inappropriate services

Location/place: Delhi

Name of company/service: Tikona

Sir,

The day i pay my bill for tikona ISP, my net stops working and i have to call them almost everyday and they just keep on forwarding the complaint to the higher department and it never gets resolved. The net starts working after almost 15 days of payment of my bill and that too in the evening and before i try to get rid of them they start calling to give better services next month onwards and force me to not to get rid of them! Sometimes there antenna’s have a problem, there servers are down or there are problem with there backend. half of the time there net is not working and its been 2 and a half months and my problem isn’t getting resolved by any chance. I have reported to the highest authorities but nothing happens.


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