Location/place: andheri-east, mumbai
Name of company/service: Verma kennel
Dear Sir,
I am from Mumbai.
I had requested for a Dalmatian pup in co-ordination with Mr. .Naresh (Verma Kennel), he had promised the delivery of the pup on the 2nd of August, the same day of the payment, he did not inform that it cannot happen the same day for whatever the reason was.
This pup was requested for birthday occasion for my sister.
I had clearly mentioned that I would require the pup the same day and not later, which I was very much promised by Mr.Naresh, the same reason for which I can booked via Verma kennel, because of the commitment being maintained.
He had told me that the pup will be delivered the same evening, but at 5:30pm when i give him a call for follow up, i am told it is not possible, it doesn’t make sense for me to go ahead with the order, also he still cannot give a committed time for the next schedule of the pup being delivered. in fact he told my husband that it will be delivered 2 days later!!! I was given multitudes of reason for the failure, all i am asking is that if the delivery was not sure why did he promise again and again, just to keep the money and crack a deal!!!
For the same reason I had asked him to cancel my request and to refund my amount.
He has been disconnecting /avoiding my calls after that, as he had also promised that he would refund the amount the next day by 10:30am.
Still there is no communication from their side.
Request you to please help us in that matter…it’s pretty clear that the commitment is not being kept, but at least I expect that they have the ethics to return the money if the delivery has not been made and cancelled.
I have the series of mails exchanged also for the same in case you need it.
Looking forward to hear from you.
Thanks,
Regards,
Richa
+919004674460
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