LLOYD AC NOT WORKING

Location/place: RAJOURI GARDEN

Name of company/service: LLOYD

HI,
I AM INDERPAL SINGH MY AC NOT WORKING LOT OF COMPLAINT REGISTER IN CUSTOMER CARE DESK NOT RESULT COME DELHI ASST MANGER NARESH UPADHYA HAS TOLD ME GIVE ME TWO DAYS I HAVE TAKE APPROVAL FORM HR AND UR UNIT WILL CHANGE.. LAST COMPLAINT REGISTER 6/05/2013 TODAY IS 15-3-2013 NOT NOBODY COME TO CHANGE MY AC .. MY FATHER IS SUGAR PAISHENT WITHOUT AC HE GOT LOT OF PROBLEM IN THIS HOT SEASON PLS HELP
ASAP..