Legal Notice- Pathetic Customer Service from MTS

I was using MTS broadband services (dongle MDN 84531 26373) which was very slow and I was getting lot of service interruptions. Finally, I decided to close the connection after about 10 months. The MTS store guys at the MTS store were not willing to take the disconnection request at first, but they ultimately agreed.

However, while trying to disconnect the service, they had some server issues and I was told that they would take care of this once they had the service back on. I did pay them my last outstanding bill before requesting the disconnection, and left as I had to get back to work.

After almost 24 months, I now receive a call from Mr. Ranvir Vats from Tees Hazari Court, asking me about a legal notice that was sent to me and that I was due to appear in court in 15 minutes. I stay in Bangalore and I have since changed my address, so I did not have any information about the legal notice sent to the address that MTS had in their records.

This has caused me a lot of mental agony and exasperation at MTS unbelievably bad customer service. Every time I went to their kiosk in BTM layout, they seemed to have some issue or the other with their computers and the overall attitude of the staff was very casual and ignorant. And now, this matter…

Please take a look at the email chain below to understand the sequence of events till now-

Sandeep Bordoloi
8/16/12

to customercare.kk

Hi,

i had asked for my MTS MBlaze to be disconnected more than a month back. I am very unhappy to see that you guys are still billing me.

I had gone to your kiosk in BTM to get the disconnection done but I was told that there a link failure and they would look into it the next day.

Please note that I am not going to pay more than 900 rs, which was the last outstanding bill that I had to pay, when I requested the disconnection. There already seems to be an error in the billing from last month.

Sandeep B

[email protected]
8/20/12

to me

Dear Customer,
Greetings for the day!!
We apologize and regret the inconvenience caused to you.
With reference to your mail dated 16th August 2012, we would request you to provide us your 10 digit MTS number to check your account details and assist you in better way.
We value your association with MTS.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements.
Let us know if you require any further assistance, we would be pleased to assist you.
Regards,
Manoj Jaiswal

MTS Customer Care – KK
Sistema Shyam Teleservices Limited,
Ground Floor,”Salarpuria Touchstone”
15/3,Outer Ring Road,Kadubeesanahalli,
Varthur Hobli, Bangalore -560087
MTS Customer Care Voice 9141155155
MTS Customer Care Data 9141955955
[email protected]

From: [email protected]
Sent: 8/16/2012 6:10:29 PM
To: MTS CUSTOMER CARE KARNATAKA

Sandeep Bordoloi
8/21/12

to customercare.kk

84531 26373

[email protected]
8/21/12

to me

Dear Mr. Sandeep,
Thank you for writing to MTS.
We regret the inconvenience caused to you. With reference to your mail dated 21st of Aug’12, regarding MDN 8453126373 for disconnection, we would like to inform you that your account has been temporarily deactivated from 30th of Jul’12 due to nonpayment of bills. You have not paid the bill for the month of Apr’12, May’12, Jun’12 and Jul’12. Your outstanding till date is Rs. 2,689.18.

Further we like to inform you that for permanent disconnection you have to clear your outstanding amount till date.
Let us know, if you require any further assistance, we would be pleased to assist you.

Regards,
Neha Trikha

From: [email protected]
Sent: 8/21/2012 5:08:47 AM

To: MTS CUSTOMER CARE KARNATAKA
84531 26373

On Mon, Aug 20, 2012 at 11:35 AM, wrote:

Dear Customer,

Greetings for the day!!

We apologize and regret the inconvenience caused to you.

With reference to your mail dated 16th August 2012, we would request you to provide us your 10 digit MTS number to check your account details and assist you in better way.

We value your association with MTS.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements.

Let us know if you require any further assistance, we would be pleased to assist you.

Regards,
Manoj Jaiswal

From: “”[email protected]” [email protected]

Sandeep Bordoloi
8/22/12

to customercare.kk

I think you did not understand-

I am NOT going to pay 2,689 since you guys continued billing me even after I had asked for it to be disconnected. It wasn’t my fault, or my problem, that your BTM kiosk had server issues.

Thanks

[email protected]
8/24/12

to me

Dear Mr. Sandeep,
Greetings from MTS India!
We regret the inconvenience caused to you.
With reference to your mail dated 18 Aug 2012 and regarding the MDN 8453126373, we would request you to share the request number for the request given by you for disconncetion so that we can forward the issue to the concern department.
Further, we have also observed your account is being used regularly till the month of Jul 12.
We appreciate your association with MTS and we believe that happy customer makes happier world.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements.
Let us know, if you require any further assistance, we would be honored to assist you.

Regards,
Abhishek Rishi

From: [email protected]
Sent: 8/22/2012 11:59:26 PM

To: MTS CUSTOMER CARE KARNATAKA

I think you did not understand-

I am NOT going to pay 2,689 since you guys continued billing me even after I had asked for it to be disconnected. It wasn’t my fault, or my problem, that your BTM kiosk had server issues.

Thanks

On Tue, Aug 21, 2012 at 2:59 PM, wrote:

Dear Mr. Sandeep,

Thank you for writing to MTS.

We regret the inconvenience caused to you. With reference to your mail dated 21st of Aug’12, regarding MDN 8453126373 for disconnection, we would like to inform you that your account has been temporarily deactivated from 30th of Jul’12 due to nonpayment of bills. You have not paid the bill for the month of Apr’12, May’12, Jun’12 and Jul’12. Your outstanding till date is Rs. 2,689.18.

Further we like to inform you that for permanent disconnection you have to clear your outstanding amount till date.

Let us know, if you require any further assistance, we would be pleased to assist you.

Regards,
Neha Trikha

From: “”[email protected]” [email protected]
Sent: 8/21/2012 5:08:47 AM

To: MTS CUSTOMER CARE KARNATAKA

84531 26373

On Mon, Aug 20, 2012 at 11:35 AM, wrote:

Dear Customer,

Greetings for the day!!

We apologize and regret the inconvenience caused to you.

With reference to your mail dated 16th August 2012, we would request you to provide us your 10 digit MTS number to check your account details and assist you in better way.

We value your association with MTS.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements.

Let us know if you require any further assistance, we would be pleased to assist you.

Regards,
Manoj Jaiswal

From: “”””[email protected]” [email protected]” “”[email protected]” [email protected]

Sandeep Bordoloi
7:27 PM (19 minutes ago)

to customercare.kk

MTS Customer Care,

Please read the email chain. I received a call from an advocate in Delhi today regarding a legal notice. Please help me understand what the issue is and why this has happened, even after the e-mail communication between us in 2012.

An extremely unhappy and angry customer.

Comments

One response to “Legal Notice- Pathetic Customer Service from MTS”

Praveen

February 23, 2016

Hi I’m Praveen from bangalore..I had taken MTS postpaid connection and used for 2yrs with out any outstanding amount..I lost my MTS datacard and went to outlet to inform that and their outlet people said don’t worry sir now the server is slow so we will update it and Also I took another MTS datacard and using it from one year…Now that Legal advocate is calling and annoying to make the payment of old MTS datacard bill is outstanding…I said the story and told him that I’m already using Another MTS datacard why should I pay the bill which I didn’t used only..I told them that I informed in outlet personally but that day outlet people told server down will do that don’t worry buy new one sir…and now I don’t know what to do also I’m trying to tell everyone that MTS are people they are trying cheat people…as I’m getting cheated.

Comments

One response to “Legal Notice- Pathetic Customer Service from MTS”

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