Location/place: NOIDA, UP
Name of company/service: M/s Bharti Airtel Limited
Mr. Dharamveer Singh (Chamber 35, Westend Wing Tis Hazari Court Delhi 110054) has issued a Legal Notice under section 403, 405, 406, read with section 420 of the IPC. I am sure Mr Dharamveer Singh has not verified the issues before sending the Legal Notice. We have been facing issues with Airtel Customer Service for a long time, for which I have always registered complaints on Airtel hotline number (01144444121).
The connection in question is for fixed line number 01204282580 and account number149453939. Due to poor and rude customer service we had requested closure of connection in December, 2012. We were promised plan change in sometime early September-2012 or October-2012. The offered plan was not given on the account. Repeated requests and complaints at Airtel Customer Service were of no help. A request for account closure was made in December’2012. Thereafter, we started receiving several calls stating that we do not close the connection. Subsequently, Airtel Customer service REPETEADLY offered that we keep the connection for next 3 months without any rental. We still requested closure.
We have been always communicated that Airtel postpaid services have been charged on pro rata basis. A cheque for last payment was made on 5/1/2013. This was returned as Alteration in payees. Subsequently a cheque payment was made on 18/1/2013 for the amount of Rs.1570 vide Cheque no 383858 from Oriental bank of Commerce and a receipt for same was issued(receipt no. 8163432). Thereafter, no statements were received from Airtel and we have not availed any of Airtel’s services.
Now we have received a legal notice. I am at loss to understand the reason. This definitely is harassment of a common man by a MNC to fleece us of money and creating trouble for leaving their services, eventhough we have made the payment as communicated by Airtel.
Please put a stop to this harassment and resolve the issue
Vijay Kashyap
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