Legal Complain against fraudulent

NO REPLY OR RESOLUTION GIVEN BY BAJAJ AFTER 10 MARCH 2014

From: [email protected] [mailto:[email protected]]
Sent: Monday, March 10, 2014 8:15 PM
To: Chirag Bhatt.RR
Subject: RE: Legal Complain against fraudulent

Dear Customer,
Thank you for writing to us at Bajaj Finserv Lending.
As per our discussion on call with reference to your email we wish to inform you that we have received the scan copy of FIR and request you to allow us 7- 10 working days to resolve your query.

Assuring you of our best services always.
Regards,
Grievance Redressal Team
Bajaj Finserv Lending
Bajaj Finance Ltd.

———————————————————————-

Dear Concern person,

PFA Scanned copy of FIR as per your requirement to proceed further on urgent.

Regards,
Chirag Bhatt
87348 14048
From: [email protected] [mailto:[email protected]]
Sent: Monday, March 10, 2014 12:50 PM
To: Chirag Bhatt.RR
Subject: Legal Complain against fraudulent

Dear Customer,

Thank you for writing to us at Bajaj Finserv Lending.

As per our discussion on call with reference to your email regarding the loans reflecting against your name as informed you have filed FIR with the Gotri (Vadodara) Police station vide FIR No. 173/13 dated 19th July 2013 request you please provide the scan copy of the FIR for the further investigation.

We regret the inconvenience caused to you and assure you of our best services always.

Regards,
Grievance Redressal Team
Bajaj Finserv Lending
Bajaj Finance Ltd.

———————————————————————-

Bajaj Fiserv Lending
To,
Bajaj Finance Ltd.
Head Office, Wakewadi Road,
Pune, Maharashtra.

Dear Sir or Madam:

I am writing this to get me rid of fraudulent charge on my Chirag P Bhatt and my wife”s Komal C Bhatt posted on us. We are a victim of identity theft and are going through extreme mental torture out of no fault of ours.

I applied for a consumer durable loan in my and my wife”s name via loan account number 4130CD00136330 & 4130CD00136329 through Mr. Pranav Kansara, who represented himself as a 3rd party agent of Bajaj Finance. We handed over him our address & ID proof with other relevant documents by putting trust to him. The purpose was to get the loan processed for 2 Air Conditioners, collectively valuing around 75-80k and I was told that I shall need to pay 3 monthly instalments of 5k and later Bajaj Finance shall issue me EMI card with a credit limit of 80k, which would then convert my EMI to around 2-3k per month for a span of 36 months.

Months later, I was surprised to receive a call from the recovery agency of Bajaj Finance, stating that there were 8 different loan account in my and my wife”s name (5 accounts in my name and 3 in my wife”s name). It was then that I realised that Mr. Pranav Kansara had used my documents and forged my & my wife”s signatures to buy different products from multiple outlets. It was a clear case of fraud and identity theft.

I approached the Ahmedabad Regional Office of Bajaj Finance with a written complaint and was advised to lodge a police complaint as the documents were in our name and filing an official complaint was the only option left.

I lodged a FIR with the Gotri (Vadodara) Police station vide FIR No. 173/13 on 19th July 2013 with all the above stated details. The police booked the case under IPC 420 and 406. After the initial investigation, the police caught hold of the culprit, Mr. Pranav Kansara and he was sent to judicial custody after being presented in the court and his remand being sanctioned. The police also recovered the consumer durable items that he had purchased on the loan accounts named on us.

I hereby request your organisation to get the recovered material from Gotri Police Station and and close our forged loan accounts. I also request that you stop reporting this inaccurate information and report the correct information to all of your recovery/collection agencies and clear our credit records.

I am a working class person and am under immense torture and pressure resulting out this entire issue. I expected a much higher level of verification from your company, and I am quite disappointed. Because I do not want to spend any more time and peace on this problem.

I would appreciate your prompt action towards closing this issue and tracking the people involved as this cannot have happened without a group of people working towards committing such fraudulent activities.

I look forward to your reply and a resolution to my problem and will wait until 15-March-2014 before seeking help from consumer forum or the print media. . I will not file the complaint if you resolve the problem within this time period I have indicated. Please contact me at the below address or by phone.

Thank you for your anticipated assistance in resolving my problem. Please contact me at [telephone number and/or e-mail address] if you have any questions as given below.

[Chirag P Bhatt & Komal C Bhatt]

Mobile No:-8734814048-7878873888-8401828386.

E-Mail ID:[email protected],[email protected]

[B-103 Krishna Township,

Near Dindayal nagar,Gotri Road]

[Vadodara, 390021]

[08-March-2014]