Laptop service not provided

Location/place: Delhi

Name of company/service: Hcl infosystems ltd.

Sir
. maine 12-05-2012 ko hcl ka laptop, jiska m/c sl no. 4121AE231135 hai kharida tha …lekin isme problem july last week se hi shuru ho gayi thi……
main iske baad se lagatar hcl customer care karta aa raha hu…….
kisi tarah mujhe 2-10-2012 ko complaint no dia gaya. jo hai-8501241857
aur time dia gaya 24hours..
maine 24 ghante baad fir call ki to kaha gaya ki 24 se 72 ghante me aapke paas engineer visit karega……main wait karta raha…..
6-10-2012 ko maine fir call ki to kaha gaya ki next 24 Ghante me confirm koi na koi engineer aayega……
lekin fir bhi koi nhi aaya…..
maine fir 8-10-2012 ko call ki to kaha gaya 9-10-2012 tak koi engineer aa jaega…. lekin aaj tak abhi 3:00pm tak na to koi call aur na hi phone aaya……
to plz sir meri aapse request hai mere is application par bahut jaldi action len…. aapki mahti kripa hogi…….