Location/place: Nirmal, Andhra Pradesh
Name of company/service: Kevin Inverters & Kapil Chit funds
From To
Sri. D. Venkateshwer Rao The Director
H.No. 7-3-88 KEVIN POWER & ENERGY SOLUTIONS PVT LTD.
Bhagya Nagar Plot. No. 52-B Omega BEE
Near E-seva Nirmal – 504106 Near Gunrock Enclave –Staff Road
Dist. Adilabad (AP) Mudford Bowanpally Ph. No. 08734-248873 / 9440514859 Secundrabad-500011
Email:[email protected] Email:[email protected]
Sir,
Letter No. 04/13 Date: 14.02.2013
Sub:- Purchase of Kevin inverter from the Dealer Kapil Chit Funds Nirmal Dist. Adilabad –
Problem with inverter & Battery- Suffering from the very first day of purchase – No
response from Dealer – Service from the company is not satisfied –Not issued purchase
bill & Guarantee card of inverter – Guarantee card of Battery only given – Sending of
Batter for check up & service through SRMT Transport – Where about the battery is not
known -req. reg.
Ref:- 1.Kevin inverter GIZMO650 V Digital-H UPS No.04Q11040172.
2. Model : KTB 800 Serial No. BB1011013642.
3. Date of Purchase 05.01.2012.
4.Letter No. 01/12 Date: 07.09.2012.
5.Complaint No. 00120719. Dated: 09.01.2013.
6. Letter No. 02/13 Date: 13.01.2013.
7. Letter No. 03/13 Date: 23.01.2013.
8. Lr. No.7412385 SRMT Nirmal Dt: 23.01.2013
In continuation of series of my complaints made against the Kevin inverter dealers, agents, marketing agency and at the service branch located in Sec-Bad, I my self feels shameful that attitude of the company I purchased and its maintenance in the market are almost same. As there is a proverb says that “ too many crooks spoil the cooks”. Please remove the customer care centre from your company so that customers go to hell to say the problems.
I want to mention the cheatingness attitude of the firms and individuals who made me suffer along by purchasing the Kevin Inverter.
1. Satish, agent of Kapil Chit funds here in after call it as KAPIL CHEATERS FUND Nirmal Main Branch made me to suffer from the very first day as I mentioned in my previous complaints without giving bill and guarantee cards.
2. KAPIL CHEATERS FUND Hanmakonda branch never showed any interest to solve the problem, but they sold the unit at the cost of Rs. 12000.00 though it is available in the market at the cost of Rs. 10000.00
3. ACE Tech Products Warangal which is dealer of Kevin inverters to KAPIL CHEATERS FUND simply slipped over from this problem fixed the responsibility on its one of the branch located in Nizamabad.
4. ACET Tech Nizamabad contacted me and assured me that the product will be rectified with the problems and send it back with few days. After the 5 days period when I asked about the unit simply the person said contact on line service.
5. It is a big joke about the on line service by which I have been suffering from the last one year, whenever I made complaint simply they give a message that so and so person will attend the unit and rectify the problem. The person will come rectify the problem but the problem will remain the same.
6. Why I called it is as a big joke, whenever I called on line service they react immediately saying that within the 5 to 10 minutes they call back and give the information.
7. Now I come to the Central service from where I received the phone call that we will rectify all the problem with in a week time and arrange the person to come and fix the unit without any delay
8. Here I want to mention the recently said statement by the Central Minister of Govt.of India Mr. Gulam Nabi Azad saying in the issue related to Telangana, that one week means not seven days and one month means not 30 days. I understood that your company already owned the attitude of Mr. Gulam Nabi Azad’s creativity for the new definition to week and month.
So from Sl. No. 1 to 8 are all cheated me in solving the problem of my unit. In your view the problem is small, because you do the business in crores. Though I made complaint on line in customer care court there is not any solution to my problem.
I am sorry to making you bore, as cheating is your attitude I will approach the right platform to get back my amount and what I suffered from the last one year.
Yours faithfully,
D. Venkateshwer Rao H.No. 7-3-88 Bhagya Nagar E-seva Nirmal – 504106 Dist. Adilabad (AP)
Ph. No. 08734-248873 / 9440514859
Copy to
1. ACE Tech Products
Kapil House ; Opp: Collector Office
Hanmakonda Warangal – 506001
0870-2456674 : 9393229003
2. M/s. Kapil Chit Funds Pvt Ltd.
Second Branch Nirmal
Dist. Adilabad.
3. Kevin Power & Energy Solutions Pvt Ltd.
Plot No. 52 –B Omega BEE
Near GUNROCK Enclave
Staff Road Mudford
Bowenpally Sec-Bad Hyd-500011
Mobile No. 9394666305
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