Location/place: Chennai
Name of company/service: Karvy Health Insurance
Thats fine Susan. I took a note of the same. At the same time, I’d like to request me to send a soft copy of the insurance vendor (United Insurance) as I didn’t received that in whole last year, where as I do have last 2 copies from New India Insurance Agency.
Can you tell me more precisely, how you communicate with all your consumer database. That will be nice of you. Because I’m sure, you didn’t communicate through mail, neither in regular postal mails also. Forget about a courtesy Telephone call.
When you are saying that I can opt for direct insurance from United Insurance, can you tell me the steps. I paid you for last 3 years to your company, without a single benefit. And now you are telling, you are regretting on the closure. Sorry to hear so. To reiterate, my current policy is closed.
My parents are now more than 65 years. And the company I believed just cheated on me. What else?
May be I need to find ways how to handle the situation. Please let me know, if I can receive a soft copy of the insurance or not, because I believe one copy should be with you for my health insurance. If thats also not there, do let me know. I need to take further actions on it.
Regards,
Partha
From: “[email protected]”
To: [email protected]
Cc: [email protected]; [email protected]; [email protected]; [email protected]
Sent: Monday, 6 August 2012 3:41 PM
Subject: RE: receipt of uhp [If No further processing received, I’ll opt for a consumer case]
Dear Mr. Das
We acknowledge the receipt of your email dated 06th Aug 2012.
We would like to apologize for all the inconvenience caused. Specific to the clarifications, as raised in your email to us, we would like to confirm the following;
· We would like to reiterate that the said Group insurance policy stands closed.
· Intimation pertaining to the closure of our tie up with United India Insurance was sent to our entire customer database on 16th Nov 2011.
· You are free to procure insurance coverage from United India Insurance or any other insurance company. However, the terms & conditions, premium, etc of the new policy will be applicable. Decision to extend the continuation benefit (portability)onto your new policy can be confirmed only by the respective insurance company basis your pervious policy details, claims history, if any.
Though we understand & appreciate your concern, we regret we would be unable to extend the same cover under the same plan.
Thanks & Regards
Susan Oswin
From: Partha Das [mailto:[email protected]]
Sent: Monday, August 06, 2012 12:26 PM
To: SUSAN OSWIN
Cc: SS Saravanan – Chennai; Regi Thomas; Jaidev Karvy; KIBL- HO
Subject: Re: receipt of uhp [If No further processing received, I’ll opt for a consumer case]
Hello Susan,
This is Partha Das. I did a health insurance for my parents of 4L (Flaoting). This was in terms till last 29th Jul 2012. When I wanted to do a Topup to the policy, I came to know that, this policy no more exists. But I was double assured that, if at any time, the pollicy is getting expired, then also I should not worry as I’m doing the business with Karvy not with any isurance agency. In the mean time, when I wanted to encash on my investment, I was being routed to multiple email ids. Which is really a bad experience for any user. Please see the attached receipt from Karvy towards my policy. Now that policy doesn’t exist, and none from yourside nor from Insurance agency communicated to me in this regard, please suggest me what to do next.
Please see the trailing mail below. If there is no response from you too, then it’s a must that I should knock a door which can give me fair justice. Please be sure that options to make a complain are not far these days.
Regards,
Partha
Contact No – +91-9962515231, +91-9790934440 (M)
From: Partha Das
To: “[email protected]”
Cc: S Saravanan Karvy ; Regi Karvy DGM ; Jaidev Karvy
Sent: Monday, 6 August 2012 11:24 AM
Subject: Re: receipt of uhp [If No further processing received, I’ll opt for a consumer case]
Dear Operations Team from Karvy,
I’ve given my hard earned money to you for continuously 3 years. And on a time, when I needed your help, you are making me run from one email id to other to which I am not receiving any answer back. If this continue for another 3 days (inlcuding today, giving you option till wednessday), I’ve no other go than dragging you to the consumer court. I have all the proofs to deal with you as I’m having all the previous years mediclaim cards with me.
Please feel free to call me at any time. My contact numbers are +91-9962515231, +91-9790934440.
[Note: When I can opt for your mediclaim policy by giving my hard earned money, I’ll never mind to spend a little more to drag you and your company to the Internet, to the Media, to the consumer court]
Thanking you.
Regards,
Partha
From: Partha Das
To: “[email protected]”
Cc: S Saravanan Karvy
Sent: Friday, 27 July 2012 2:53 PM
Subject: Fw: receipt of uhp
Hello Ms Sujan,
This is Partha Das. I had a discussion with Mr Saravanan and as per his advise sending you this mail. I did the payment for my Health Insurance Policy continuously since 2009, 2010 (with New India Insurance) and 2011 (with United Insurance) as told to me by Mr Jaidev (Agent from Karvy). You can see his mobile number below. For 2009 & 2010, I had received the cards and receipt from New india Insurance, however for my 2011 payment, I received Receipt only from Karvy & didn’t receive anything else from United Insurance people. Today is my last date of renewal of the policy. However, when communicated with Karvy persons here, they are unaware of any activities in this case.
Can you please look in to this matter immediately and let me know. This will be really nice, if you can do the needful as soon as possible. As my parents are really in need of this cards. Hope you understand my concerns and requesting for necessary actions.
[Note: If you can share me the Policy number also, I can approach local United Insurance Branch for further details]
Regards,
Partha
—– Forwarded Message —–
From: “[email protected]”
To: [email protected]; [email protected]
Sent: Thursday, 26 July 2012 3:46 PM
Subject: RE: receipt of uhp
DEAR SIR
FYI
Date: 16th November 2011
Dear Customer,
We would like to thank you for opting for our Group mediclaim policy National Health Plan, offered through National Insurance Company Limited.Our mutually rewarding relationship has however reached it logical end. Effective 01st November 2011, Karvy Insurance Broking Limited, would no longer be procuring any fresh / renewal application forms under our group insurance gambit.In view of the above, customers whose policies are currently active will continue to enjoy the benefits of the plan till the term of their policy only. However, customers whose policies are expiring effective 31st October 2011 will have to opt for a Fresh (individual / Floater) mediclaim policy and the Group cover will cease to exist. You can either contact us or directly approach the insurer, National Insurance Company Limited for the product details.Kindly note that the coverage provided & the premium rating would be different from the existing group cover. Policy terms & conditions will be applicable as provided by the insurer, with whom the policy is opted.We would be delighted to address any specific clarifications you may have. Please feel free to get in touch with our local office or write to us on [email protected]<mailto:[email protected]>
We want to thank you for your past business & support. We are thankful & grateful in having you as our customers.
Yours Sincerely
Sachin Waikar
Karvy Financial Services Limited
Authorized Signatory
________________________________
From: Regi Thomas
Sent: Thursday, July 26, 2012 3:20 PM
To: SS Saravanan – Chennai
Subject: FW: receipt of uhp
SSS,
PLEASE ASSIST.
Thanks,
Regi
________________________________
From: Partha Das [[email protected]]
Sent: Thursday, July 26, 2012 3:11 PM
To: Regi Thomas
Subject: Fw: receipt of uhp
Dear Mr. Regi,
This is Partha Das. I did a mediclaim policy through Karvy since 3 years. Last time Karvy changed from New India Insurance to United Insurance. Then also I did the continuation. But for shifting of my house, I lost the cards and the renewal date is nearing (29-Jul-12). In this regard, I need the receipt of my health insurance or the card numbmer to continue with the policy. Please find the attached document, mentioning my last payment. A little search in your Database may provide me the details. Request you to do the needful as a help.
Thanking you,
Regards,
Partha
+91-9962515231 (M)
—– Forwarded Message —–
From: Partha Das
To: “[email protected]”
Cc: “[email protected]”
Sent: Thursday, 26 July 2012 2:30 PM
Subject: Fw: receipt of uhp
Hi Saravanan,
I’ve done a mediclaim insurance with you as you can see in the below mail. Please provide me the copy of the receipt which you might have received from United Insurance Ltd in the due course. Can you please do the needful as I need to renew the same.
For your reference, I’ve attached the e-receipt received by self from you. Request you to do the needful as soon as possible as dates are closing by.
Regards,
Partha
—– Forwarded Message —–
From: k.s. jaidev
To: “[email protected]”
Cc: “[email protected]”
Sent: Sunday, 31 July 2011 6:17 PM
Subject: Fw: receipt of uhp
Please find enclosed the temporary receipt for your Mediclaim Policy renewal.
Kind Regards
K S JAIDEV
Mobile : 00-91-9176 334 630
—– Forwarded Message —–
From: “[email protected]”
To: [email protected]
Sent: Saturday, July 30, 2011 12:02 PM
Subject: receipt of uhp
Dear sir,
pls find the attachment.
Regards
ramya
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
=======================
Regards,
Partha
+91-9962515231, +91-9790934440
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