jio is not helping me for wrong recharge

i need your help…
i was recharging my wife’s number 8200083742 but by mistake i entered 8200008374 and recharged with 100 rs …
i called jio on 198 and told them “please withdraw it and credit it to my wife’s number please”
but jio,clearly refused to help me
please help me

my contact number:8200632487