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Irrelevant Charges On the Broadband Bills

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by

Amit
in

I am a user of airtel broadband service and I was getting charged an amount of rupees 85 as a charge for airtel PC Secure sofyware which I never had for last more than 3 years. I got to know about same when I got my airtel itemized bill yesterday and when I called airtel representative immediately disabled the same. I am using a personal Antivirus service for more than 7 years on my PC so why do I need this extra service from Airtel. Now the representative of airtel blaimed me that it might have been enabled by you which is never possible because I am already using my personal antivirus service and this software or service of airtel is never there on my PC. I have sent an email to their nodal officer but I have not received any response from them.
Airtel started calling on my personal mobile number telling the same story that the service was enabled from your side without any proof…I in my sound health and mind never remember to enable any such service..also I never had or have any such software from Airtel…Airtel is now simply harassing me with such phone calls..Last person I talked to said okay then I will send an email to you that this service was enabled by you…this is the way these people handle the custome issues…shear case of harassment..

Please help me on this

Amit Kapoor

Comments

8 responses to “Irrelevant Charges On the Broadband Bills”

  1. Amit Kapoor Avatar
    Amit Kapoor

    Now I have demanded for the refund of the amount which was charged illegally which comes to a total of rupees 2800 approx…
    Mentioned below is the Calculation of the amount as per the findings:
    Airtel PC Secure Charge: Rs 85/month
    tenure from March -July2014: 29 months
    total amount: 2465
    Service tax @12%: 295.8
    Edu Cess on S.tax @ 2%: 5.916
    Sec & higher Edu cess @1% on S. Tax: 2.958
    Total Amount to be reimbursed: 2465+295.8+5.916+2.958= Rs. 2769.674

  2. airtelpresence Avatar
    airtelpresence

    Dear Mr. Kapoor,

    This is with reference to your post dated 03 Aug. 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
    Look forward to receiving the required details at [email protected]

    Regards,
    Saurav Ahlawat
    airtel presence (airtel Customer Service Team)
    Bharti airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Amit Kapoor Avatar
    Amit Kapoor

    Hi,

    My a/c number is 14983144 on my name Amit Kapoor

  4. Amit Kapoor Avatar
    Amit Kapoor

    My Airtel Landline number is 01147033116

  5. airtelpresence Avatar
    airtelpresence

    Dear Mr. Kapoor,

    Thank you for sharing your contact details with us. We will contact you soon to resolve your concern/query.

    Regards,
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  6. Amit Kapoor Avatar
    Amit Kapoor

    No Resolution has been provided till now..Enough waiting on this issue..i am now taking this case to the consumer court..See You Airtel in the Consumer Court

  7. airtelpresence Avatar
    airtelpresence

    Dear Mr. Kapoor,

    This is with reference to your post dated 03 Aug. 2014. We would like to confirm that we have shared the resolution details with you.
    Should you require further information, please feel free to write to us at [email protected]

    Regards,
    Saurav Ahlawat
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  8. Amit Kapoor Avatar
    Amit Kapoor

    The Resolution provided is that Airtel is blaming me that i have enabled the service of Airtel PC secure…wherein i have never enabled the service from my side…what if any of your representatives who ever visited my premises have enabled the service while resolving the issue at that point of time?

    there are lot of answers which Airtel team has to give in the Consumer Court…so Best of Luck For Same if you have any further concerns please feel free to contact me on my Mobile 9711000194

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