Irregularities in bus services

There is an irregularities in bus services,from panjm to margao and vice versa. I hold a pass, I have to wait in pass queue for minimum 30 -45 min everyday for buses , the person at pass counter doesn’t regulate and marks pass of anybody who comes in between , in addition there is infrequent buses, poor hygienic condition of buses . Kadamba services doesn’t allow private buses,to be run in the same route. Kindly take necessary action against this as I m fed up complaining for last 1 year and no action is taken till now