irctc

They deduct my balance against my ticket but my ticket was not booked they do fraud with me when i call to customer care they deduct my phone balance twice but can’t connect my call customer care executive the detail of ticket are given below:-

1.) Transaction ID: 100000182247746
2.) Train No./Name: 12566 / BIHAR S KRANTI
3.) Date of Journey: 02-Mar-2015
4.) Date Of Boarding: 02-Mar-2015
5.) Class: SLEEPER CLASS (SL)
6.) From: NEW DELHI (NDLS) To: SAMASTIPUR JN (SPJ)
7.) Boarding: NEW DELHI (NDLS)
8.) Resv Upto: SAMASTIPUR JN (SPJ)
9.) Quota: TATKAL (CK)
10.) Ticket Type: E-Ticket
11.) Passenger Details
SL No. Name Age Sex Berth Preference Food Choice Concession Status
1 ANIL KUMAR JHA 47 Male LOWER Not Booked
2 RENU JHA 46 Female LOWER Not Booked
3 ILAICHI DEVI 59 Female MIDDLE Not Booked

12.) Payment Details
Payment Option: State Bank of India
Ticket Charge: 2025.0 Service Charge: 11.24 Total: 2036.24

please help me i am highly disappointed with irctc service.

Thanks & Regards
Vikas Jha
9136457574