no intimation,delayeddelivery

very very delayed dispatch of the consignment from FASHION AND YOU.No intimation was given that it was dispatched to the courier service.Then RED EX isgiving no update , notpicking up the customer care phone 18001232400.The money isalready paid on 29th of October. Still no update on when it is supposed to reach my place.courier order reference number : 11226415. FASHION AND YOU reference number of the consignment 4265608.