hello,
i am using tata docomo broadband, i currently updated my internet pack to “”4 Mbps FUP plan 20GB@1025” (4 mbps download speed and 512 kbps upload speed), but i am getting speed not more than 2.15 mbps download and 15kbps upload speed.
I have raised complaint number 421626755 on 4th july, and number 421626755 on 26th,29th july.
till date my complaint is not getting resolved. i am still facing issue that i am not getting speed more than 2 mbps. Even after repeated calls and followups still my complaint is not resolved yet,instead of it my complaint is getting closed without informing or resolving issue.
no of tata docomo engineer tried to resolve my complaint, all time they are just visiting home taking screenshot of speed and going back.
please help to get my complaint resolved.
Internet Speed issue
Comments
6 responses to “Internet Speed issue”
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Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO. -
as per you requested i am sending my details as below.
Tata Docomo number : – 0200503457
alternate mobile Number:- 9921001318
email id:- [email protected]
event after repeated mails, raised complaint again with complaint number 423701645 on 14 July 2014, and without solving this issue status of complaint is not resolved and closed.
i hope this issue will be resolved soon, or i need to discontinue the use of service. -
Dear Mr.Kawale ,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO. -
Dear Mr.Kawale ,
As per the discussion over call regarding the connectivity of your Tata Docomo broadband connection number 0503457, we would like to inform you that your complaint has been forwarded to our concerned team and you shall receive call shortly.
For any assistance mail us at [email protected].
Thanks and Regards,
Customer Care
Tata Docomo. -
thanks for taking my complain to next level,
can i know how much time still its going to take to resolve my complaint, i raised this complaint initially on 26th June. Now its month’s time past away and still my complaint is not resolve.
also please let me know how my bill for last month (July), as for complete month i am facing issue. -
dear Tata Docomo,
is is expected that for every time, we raise complaint we need to repetitively follow up to get complaint resolved?
I had my inter net issue from 26th jun to 2nd Aug, its got resolved after so may follow ups and repeated mail.
though i had issue for entire month my bill was not adjusted, you are asking me to pay full amount of bill, for what? why i need to pay when i had issue with your service?
i raised complaint for same on 3rd of August (complaint number 427015247) , and till date this is not resolved yet.
i think people need to think while taking service from trusted bran like TATA.
can i know what kind of serve Tata is giving and when can i get complete resolution for my complaint?
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