Internet not working for the past 7 days and continuing

My name is Faiz Mohideen, Triplicane, Chennai with ACT user id 10901092. My connection is not working since 28/11/2015,I had been facing regular disconnection since October 2015. November is worst most of the time my line is down. Every time you guys give pathetic excuses like fiber cut and rain.

Being an ISP you should have been prepared for all the contingencies. Most of my work is interrupted because of your lethargic and unreliable service.

I need waiver for all the non working days. Try to give any logical reply this time and I want my connection to work immediately. I can’t take this anymore.

As updated on 4th December 2015 : ACT Chennai Customer care Number is not working 044-42840000 is not working for the past 3 days, they are not responding to any mails. But they have sent the bill for November 2015 very promptly.

Shameless idiots…always giving reasons rather than resolving the problem…the Act junction box in my area in open and it stands open since 30th November 2015. No one came to attend the problem.

I need my connection to work immediately and I need waiver for all the non working days in November 2015 and for December 2015.


Comments

2 responses to “Internet not working for the past 7 days and continuing”

  1. ACT Fibernet Avatar
    ACT Fibernet

    Dear Valued Customer,

    We apologize for the inconvenience caused, we will get in touch with you regarding your issue.

    Warm Regards,
    ACT Fibernet

  2. ACT Fibernet Avatar
    ACT Fibernet

    Dear Faiz Mohideen,

    The above mentioned grievance has been resolved. For further queries you can contact us on 08042840000 or [email protected]

    Warm Regards,
    ACT Fibernet

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