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Inflated billing and faulty billing

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by

AdminPost
in ,

Location/place: Hyderabad

Name of company/service: Airtel

Dear Sir/Madam,

I recently took an airtel post paid connection which was activated on 23rd april.This connection comes with a bundled package with free loacl & STD (300 + 100) and free 500MB data. All of sudden i got an SMS on 4th May 2013 saying my due amount is 1550/- (appox) and it has due date arounf 25th May 2013. When i called the airtel customer care they said the billing is done on pro-rata basis. This was not informed to me before that billing will be done on prorata basis. I wrote thrice to the customer care and called them many time, but of no use. Now to further add on to this my outgoing calls were barred from 13th May 2013. Even after repeated requests to customer care nothing happened.

Kindly Help me in this regard.

Thanks
kiran kumar
8121100923 /7893313332

Comments

3 responses to “Inflated billing and faulty billing”

  1. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Kumar,

    This is to inform you that your concern listed on 14 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. airtel Presence Avatar
    airtel Presence

    Namaste Mr. Kumar,

    This is to inform you that your concern listed 14 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Kumar,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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