Infibeam does not cancel my order and does not refund amount

Aug 14, 2013

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Location/place: Kolkata

Name of company/service: Infibeam

Hi Team,
I have placed an order of Eureka Forbes Trendy Steel vacuum Cleaner on 23/07/2013 in infibeam.com. Order Id – 11296924. The product supposed to get delivered on 30/07/2013. I followed till 03/08/2013 up with Infibeam and aarya logistic (the shipping partner) regarding the delivery. Nobody was able to give me proper status on delivery. So I asked Shrin(Customer care rep) that if I cancel the order then would I get the full amount (Rs6429/-) refunded. She confirmed me about the refunding of full amount is possible withing 7 working days upon order cancellation. As the product was urgent for me so I cancelled the order and purchased the same product from Great Eartern(local store) on the same day(03/08/2013).
As of now Infibeam has not cancelled the order and has not started the refund process. Every time I call customer care they commit me some false date. This is really irritating. Guide me how to get the amount refunded ASAP.

Thanks & Regards,
Ashish

Comments

2 responses to “Infibeam does not cancel my order and does not refund amount”

Rahul

September 9, 2013

Hello

I have the similar story like you… I order from infibeam on casual basis and they always ship my order through bluedart courier, but ….

I ordered a music system on 28-aug and it is shipped through
Infibeam Logistic, i thought its their own courier service like Flipkart logistics. Then status shows it shipped through some Aarya Logistics on 30-aug… I was curious which courier company is this… Expected date of delivery was by 4 sept, but today is 9th and still i have not received my order… Tracking is useless , i have no means to see where is my order!!! Its really pathetic… This courier company is living in the zamana of baba aadam… I called up their one and only number, a women picks up and says it will be delivered tomorrow always…. I am just wondering why would Infibeam send a 4 kg sensitive item with such courier… I asked for refund and they says until they get their product back to their warehouse they cannot refund.. WTH!!! I wasted my money and time for such thing… I wanted to gift this to my sister on her b’day and they spoiled it all….

I am not gonna buy from infibeam again… Man such worst experience…
Paisa phasane wali baat hai… Naa edhar ke na udhar ke…
ajay

February 10, 2016

I want to cancel my order so please cancel my order my order I’d:17852972

Infibeam does not cancel my order and does not refund amount

Comments

2 responses to “Infibeam does not cancel my order and does not refund amount”

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