Incorrect transaction amount

Location/place: Hyderabad

Name of company/service: Vijetha and ICICI

On 28th February 2013, my wife went to Vijetha store for shopping. The total expenses came to around Rs.1,100. Instead of keying the correct amount on the debit card swipe-machine, the Vijetha POS/counter person keyed in Rs.1,11,097 (one lac!). When we raise this as concern, the store manager reacted by pulling the last transaction and ‘voiding’ it (he should have instead given us a cheque for the balance amount!). The amount got debitted from my wife’s account and till date we have run from pillar to post (i)Vijetha corporate (ii)the merchant bank – HDFC, and (iii) our sending bank ICICI with no corrective action taken. Infact none of the participants are ready to take the ownership of refunding the huge amount back to us. Vijetha & its Merchant Banker(HDFC) have closed it from their end by issuing a ‘void’ notification. ICICI has not resolved it saying they need to ‘figure’out where the money has gone. And we, are victimized because of no fault!!! We hope the right stakeholders in all 3 participating firms take note of this in order to resolve the request.