inconvenience and no clarity on last moment change in plan

Location/place: goa

Name of company/service: neeta tours and travels

I had booked online with neeta travels( datwd 25th july) from goa to shirdi . I have been ill for long since and was just making the trip for a cause . Reaching pune the driver woke us up and said this is the last stop and need to get down . It was pouring heavily and wqe had no escort avialable . We were on our own all wet . After about 2 hrs a bus from the same arrived and we boarded . The same bus was piicking passengers from stop to stop . This is highly disgusting and will have all the incovenience cost to us


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