My mother, Sima Chakraborty just bought an Airtel prepaid sim card and whenever it got activated, she recieved an STD call. Upon “receiving” the call she was charged Rs 12, which is illegal since incoming is free when not roaming. She and I both talked to a guy named “Rajeev” in airtel customer care, and he repeatedly kept on fixating on the fact that it was an outgoing call. Given that airtel already has so much network quality problems, isn’t is too far fetched for them to start stealing this way?
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