In Warranty Period asking money for Engineer Visit

Location/place: Village-Sahijani Kalan, Post-Baburi, Chandauli-232102, UP

Name of company/service: Relience Digital TV

Hi,
I am a Relience Digital TV consumer, I am facing issue with no signals. I logged so many complains for the same no one is paying any heed on this and Relience people asking for Rs.1000 for Engineer visit to rectify issue whether my connection is under warranty.
Kindly do the needful.
My registered number for Relience Digital TV-91 9210536053

If you require any more detail kindly mark a mail to [email protected]/[email protected]