Location/place: santacruz-e Mumbai, Maharashtra.
Name of company/service: Vijay sales / DELL
I’ve purchased a Dell Inspiron 15R and completed 1 month on 30-June-2012 and within this month there were many different problems which i encountered while using my Laptop. I with their customer service team end number of times they had verbally guided me to reinstall my OS, which i did twice the current problems were solved, now again different problem popped up where i had to go to the service station twice and both the time reinstalled my OS and system and they also noticed there was a problem with my doughter board which they fixed. As of now i am facing a problem with audio quality where in i had a word with an CSR. Balaji who promised me they will pick up my laptop and they scan it for issues which will take approx 15-20 days for me to receive it back. i spoke with 1 of their Ex-Dell employee and according the him ” the customer who submit the laptops for this time span they generally find out in a longer run THAT THE PARTS HAVE BEEN REPLACED WITH SECOND HAND PARTS “i am gonna get this resolved any how as i have all their emails, hard copies from service center and the recorded conversation from dell customer service team. If you are buying a new laptop, Dell is surely not your choice as your not only getting a scrap but you’ll also ending up paying for the runaround what they are gonna provide you. With Dell, you dont get what you see/pay for.
Deepak Roy.
8655-367922
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