Location/place: Pune
Name of company/service: Snapdeal Online
I have purchased a Sony Xperia SP phone from Snapdeal online shopping on 22-May-2013. I received the product on 27th-May 2013. After receiving the product I found that there is some problem with the Camera (Pictures are not of that quality as mentioned, they are very blur in nature!). So I went to Sony service center in Pune, Pimpri-Chinchward Location. Now I got shocked when they refused to give service for my phone by saying that this is “out-of-country” phone means a GRAY market phone and we will can not give service to this unauthorized product! So now I understood that this is an illegal product that has been sold by Snapdeal to me. So I called Snapdeal customer care and told the all story. They were not gentle and asked me to wait for 24 hrs. But after 24 hrs. I did not get any call from them, so I called them and they responded me very badly saying that wait for 48 hrs. I told them that this is a mental harassment and I am not happy. I told them that resolve the issue as soon as possible, give me the reason that why this illegal product has been sold otherwise I will file a complain against you in Consumer court. The shocking reply was go and file complain, nothing will happen, and there attitude was showing that they dont care about the LAWs and consequences. I am very frustrated and depressed, please help me. I want justice and compensation for all this harassment and illegal activities that made me feel embarrassment at Sony service center and locality.
The details of the product:
Snapdeal Product Order ID: 1004072119
Order date: 22-05-2013
Product Name: Sony Xperia SP
Product Model #: C5302 (Black)
With regards,
Arit
Ph#: +91-9850884501
Email: [email protected]
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