Idea Cellular Limited – Payment Charges

Dear Sir/Madam,

As on 09/17/2014 I got a call from V.H. Yadhav from Delhi stating that he is from consumer court department request me to come to Delhi court on 09/19/2014. When I asked him about the reason why he said that, “Dilip, You used a Idea Cellular Limited post paid service (+91 8124031799 )where the outstanding amount of Rs.967 or something was not paid”. He asked me whether I got any notice regarding the issues. I told him no. Later, I told him that it does not matter whether I used it no but what is the proof that Idea services followed up me on this? He said he will check & call back.

Please find the Idea number as : +91 8124031799

My complaint is,

How can Idea Cellular Limited can file a case until there was no follow up or how come they can proceed further without prior information to the customer?
Why did Idea Cellular Limited did not send me any intimation on this through email or telephone or any soft copy?
More over what were the Idea Cellular Limited doing for these many years when the payment was not done?

I request the consumer court to check this one & do the needful. These network providers has their own process to follow anything without the customer knowledge.

Regards,
Dilip Ravi Raj. D
+91 9940233231


Comments

6 responses to “Idea Cellular Limited – Payment Charges”

  1. Idea Cellular Avatar
    Idea Cellular

    Dear Customer,

    We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

    Thanks & Regards,
    Customer Care, Idea Cellular

  2. Idea Cellular Avatar
    Idea Cellular

    Dear Customer,

    We regret the inconvenience caused to you. Our efforts in contacting you could not be established. Please share your alternate contact number and suitable time for us to reach you and address your concern.

    Thanks & Regards,
    Customer Care, Idea Cellular

  3. Hi Team,

    This comment is all about an update regarding the follow up done on this case. Initially there was a girl called me from Idea & stated she is from head office & yesterday there was a guy who named as Vineth from head office. The guy was so rude & stated that he cannot spend more time & more man power to get the details for the number which has been used more than 4 years. I asked him to call me by tomorrow but, his reply was that ” Sorry sir, I don’t have any more reason to call you if you need any help please call on this number”. I never expected this kind of a service provided. I need some superior to call me on the time mentioned on the previous filed case & resolved it ASAP. This is absolutely ridiculous.

  4. Dear Idea Team,

    Am tired of talking to you people there are no one to tell me what was the reason for the follow up not done on this case when the payment was not done. I need a complete history about the number & come out with a best solution for me to do and i need a big wavier on this just because of the ridiculous speech & service given by Vineth from Idea who spoke to me yesterday regarding the problem which i was facing. Please find the number where he called from +91 9092005727. He said its shift mobile number. If there was not necessary actions taken by the Idea against Vineth, Am going to file another case against Vineth regarding the sarcastic answers given by him. This conversation will be considered as failed to provide the necessary details regarding the issue i was facing.
    Note :
    Please find my contact number : +91 9940233231
    Call back time : 10:30AM to 12:30 PM any day.

    Regards,

    Dilip Ravi Raj. D

  5. Idea Cellular Avatar
    Idea Cellular

    Dear Customer,

    As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

    Thanks & Regards,
    Customer Care, Idea Cellular

  6. Hi,

    There is no response or nothing from your(Idea) end. If this continuous then let me consider this as a valid proof and the account remains unpaid. I need a valid explanation on this on the above time mention. Idea team please give me a valid explanation why you cannot follow up on this…? Customer care team does not help me on this where they will provide only the outstanding. I need some one to call me and speak about the issue.

    Note :
    Please find my contact number : +91 9940233231
    Call back time : 10:30AM to 12:30 PM any day

    Regards,
    Dilip Ravi Raj. D

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