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Idea Broadband worst service ever seen

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by

shirish92
in

I have called customer care and requested to close my idea broadband connection on 22nd jan 2016. After that I got call on 27th Jan 2016 from back-end team, I told them that i want to close my idea broadband connection. I had already cleared all the dues & bills. I call customer care multiple times to close the connection still no response. However till date I wasn’t got any email or confirmation from idea broadband that your connection is closed. Now today 2nd mar 2016, I got mail from idea broadband to pay the bill for feb-2016 month for which I havn’t used internet. This is seriously very very pathetic service from idea broadband. I am requesting for closing the connection and they keep on telling that your service will be closed in next 24 or 48 hours.

Its almost 2 month I requested to close my connection and no response. This is the real example of bad service and mismanagement.

Please requesting to you help..and take action against bad service.

My customer id : 012373030045
Contact No : 9763668666

Comments

5 responses to “Idea Broadband worst service ever seen”

  1. Idea Cellular Avatar
    Idea Cellular

    Dear Customer,

    Sincere apologies from us. We have your contact details and we will get back to you shortly.

    Thanks & Regards,
    Customer Care, Idea Cellular

  2. Idea Cellular Avatar
    Idea Cellular

    “Dear Customer,

    Sincere apologies from us. We have your contact details and we will get back to you shortly.

    Thanks & Regards,
    Customer Care, Idea Cellular”

  3. Idea Cellular Avatar
    Idea Cellular

    Dear Customer,

    As per your telecon with our customer service associate on 3rd March 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

    Thanks & Regards,
    Customer Care, Idea Cellular

  4. Idea Cellular Avatar
    Idea Cellular

    Dear Customer,

    We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

    Thanks & Regards,
    Customer Care, Idea Cellular

  5. Idea Cellular Avatar
    Idea Cellular

    Dear Customer ,

    As per your telecon with our customer service associate on 4th March 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

    Thanks & Regards,
    Customer Care, Idea Cellular

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