Location/place: Kolkata
Name of company/service: TATA DOCOMO – PHOTON
Hi,
Customer Name : Mr. SANDIP DUTTA
Postpaid TATA DOCOMO Photon No. : 9231093183
My ONLY Alternate Contactable Number : 09874395178
Complaint Nos. : 314036039 & 314099841
Agents Misbehaved : Ahmed, Rajdeep Banerjee, Rajkumar Dey
Case Raised on: 19thJune 2012
Supposed to get Closed on : 22nd June 2012
Now Postponed to : 3rd July 2012
Even when I called TODAY ( 1st JULY 2012 ) and wanted to escalate my call to the TL Vineet Srivastava / Partho or Supervisors such as Saptarshi / Asutosh, the advisors named Puranjan & Manjushree forcefully COLD TRANSFERRING to the Complaint desk advisor named Mr. Deepak
Kunnummentavida … However when the 3rd advisor named Sharbani Bose transferred the call, then the TL named Balley Islam Khan Ibne Hashmi SARCASTICALLY handled the Call and were NOT AT ALL CORDIAL OR WELCOMING on the Call and also threatened me of getting my service barred, in undertone.
It was an eye-opener calling your Desk and even ARPAN from APPELLATE desk suggested me that he would call me, but in vain. I’m utterly despaired regarding this service desk. Now, I literally dont expect anything as such from ur dept. I AM ESCALATING IT TO CONSUMER FORUM ( DELHI ) & Let them Deal My Case from Now.
I want to PRE-PONE the TAT of this case as I want the resolution at the earliest to be expedited. Even I was waiting for the callback which has been yet not made to me. but they never did so nor compensated regarding the humiliation and harassment I had faced till date.
I need to know that are they really following TELECOM RULES ?
With best Compliments & Warm Regards from
Your’s truly,
SANDIIP DUTTA
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