Location/place: India
Name of company/service: HTC
Within two months of purchasing this Rs. 37000, device, i started experiencing issues – i sent it in for repair to HTC one X customer service center in Dadar. They informed me that it would take 10 days maximum to fix and get back my phone to me. It has been exactly 30 days now from 13th July to 13th August – i have no replacement phone – i have no response from them on the diagnosis of the problem – i follow up with them everyday and get no clarity. It has been 3 times now that my phone has been further delayed in transit. As of now – i just don’t know when my phone will come back and what they are doing with it. My business and life have been affected over the last 30 days due to lack of my smartphone which i am dependent on. Worst of all – HTC doesn’t care. I even posted on their facebook page which made them call me back in 10 days – promising it back with a date – which is already one week overdue.
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