Location/place: The Piccadily hotel Lucknow,U.P.India.
Name of company/service: HTC MOBILE
Dear sir/Madam,
greetings!
I would like to inform you that i have purchased htc mart f3188 handset/Imei-352314030144637/Rs.9700/on date-21.06.2010.
on 15th June 2012 i deposited this handset to Redington India Lucknow for the repairing due to problem in charging point in handset.but after 45 days on 27th july I have received my handset without any repairing after too many calls to htc customer care,htc authorized service center Redington India Lucknow and mails to htc customer care.
followings are the main topics which i want to complaint.
A-On 10 th july I received a call that your handset is repaired and dispatched now you can collect your handset day after tomorrow from Redington India Lucknow.
B-I have called to htc customer care on 24th they said that you can collect hand set on 27th July.
C-After receiving hand set without repairing when i called to htc customer care to know the answer why set is not repaired they said that this handset is discontinued by company from market so repairing is not available.
Followings are my issues.
A-Why handset was delivered without repairing?
B-why it was delivered after 45 days?
C- why your customer care representative said that repairing is not possible because handset is discontinued by company?
D-now where we should go for repairing ?
E-is Htc not responsible for after sale service for the set with warranty or without warranty?
[B][U]followings are the mail of communication by me and htc.
vinod kumar tripathi Reply Dear Sir/Madam, Greetings! Thanks for your reply. I have not received proper answer of my question.I would like to clear that again paying the money is not a matter but who will take the responsibility that this time i will get my handset repaired by service center and delivery in proper time. I need answers of following questions from your management. A-Why handset was delivered without repairing? B-why it was delivered after 45 days? C- why your customer care representative said that repairing is not possible because handset is discontinued by company? D-now where we should go for repairing ? E-is Htc not responsible for after sale service for the set with warranty or without warranty? Regards Vinod Tripathi 2012/07/31 03:07:15
Hemlata
(India Support
(Tech)) Close Pending Thank you for contacting HTC. We are dedicated in providing you the best quality service and answering your questions and concerns. In continuation to our previous correspondense. As per your email, we understand that your device was not repaired and submitted to you. We sincerly apologize for the inconvenience caused to you. In this regard, we would like to inform you that as the collection center have informed you 300 rs charge, may be these are the shipping and handling charges. However we request you to kindly co-ordinate with the collection center. If you have any further questions or comments, please feel free to email us or call us at our contact center 1800-266-3566, Monday to Sunday – 9:00 am to 8:00 pm. We appreciate your time and patience. Thank you for your continued patronage 2012/07/29 20:35:09
vinod kumar tripathi Reply Dear Sir/Madam, Greetings! I have very serous complaint about poor and pathetic service after sale by Htc.After too many calls to your customer care ,service center ,and mail to you finally Today I have received my handset without any repairing after 50 days. service center person are saying that we will send again your hand set for repairing but we will not take guarantee for repairing .they said to deposit rs. 300.00 and it will be not refunded either repaired or not repaired.Toady i have called to your customer care they said that now this is model is discontinued by company so repairing is not possible.your customer care person replied me that this is foreign mobile company and when they discontinue any handset then repairing is not possible.can you tell me if it is not possible to repair then why it is received for repairing by Lucknow service center?is the handset of htc is use and throw .if there is any problem customer should go or not go for customer care/service center,this is very clear that before purchasing htc customer should know that how many days this set will continue in market. i am very disappointed by this type of behavior and attitude by htc. I need suitable answer from any senior manager with name , designation and contact no. that what solution htc is going to provide me.
Regards Vinod Tripathi Lucknow India, +919450152453 2012/07/28 15:52:02.
you are kindly requested to take necessary action.
Thanks and regards
Vinod kumar Tripathi
The Piccadily hotel Lucknow
09450152453
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