Location/place: Bangalore Meenakshi Mall
Name of company/service: Kaati Zone
Some days ago I had sent a feedback about a unfortunate incident that happened with kaati zone-meenakshi mall-bangalore. The incident was- even after having advised the storekeepers to not add mayo they went ahead and had added it to my order. Our family is highly allergic to mayo and it caused severe rashes all over my body and I still have marks left behind because of the negligence of the guys at kaati zone.I brought it to the notice through the feedback form on their website and also stated that while getting back I had discarded the bill as I never intended sometihing would go wrong and I would write a feedback and the whole process of it.I promptly receive a mail to console and justify the act and I also receive a call. They promise to compensate it with complimentary food from kaati zone(email by Vijay Deep Nadkarni and call by Imran who supposedly calls himself store manager).I asked Imran if there would be any clauses to get the complimentary food & he clearly denied it.He asks me to drop in any time and avail the complimentary food. I’m happy they had the courtesy to do justice to the money I paid and the suffering I underwent due to sheer negligence of Kaatizone. The day I plan to get food from KZ(yesterday) I called up Imran and he confirmed me I could go and ask the guys at the store to give him a call and that he would instruct them to give me service.I again asked him to confirm if I could go without any baggage he said Yes.I went there and asked those guys to call and confirm the order, I place the order when Imran asks me to pay up. Issue was not paying up, but when repeatedly asked and having confirmed if it was complimentary, I am still humiliated on the same after having commuted there from quite a distance. The calls to both imran and vijay deep kept me occupied in a busy zone for more than 45min. It sounded so awkward negotiating for food and the promise given by them.They blatantly denied and put a bar of not more than 2 rolls.Where as we were a family of 6 members the day we ordered.So I wanted to pick 10 rolls. They were so rude and ill mannered even on phone I was literally in tears. The service and customer friendliness is NIL at meenakshi mall kaati zone. Except for one Prakash or Prasad who understood and was good at reciprocating the feelings. I was happy with the service of that one guy. Truly needs to be appreciated. I have filled in the feedback form which am sure would not reach the concerned people.Hence writing here. There was no ounce of regret for what happened with the customer and instead behaviour of imran and vijay was as though they were doing a favour offering me 2 rolls when I had my family waiting back at home for dinner as I had told them I would be compensated..This is truly pathetic service and food zone. I shall further register complaints with the food corp and also let it known to the public via social media and inetrnet groups. I need an apology in writing and a good compensation without any tags or questions and I want it to be home delivered.They have the audacity to be so damn rude in talking to the customer more so to the one who is so regular at kaati zone?I really wonder its a sister concern of KFC if am not mistaken and so horrible with attitude of staff and the food?Do they value their customers?What so ever happened to the customer management skills?Vijaydeep seems to very arrogant of his position and so damn blunt? I see no action or regret on part of kaati zone..Truly, we need to think several times before stepping into kaati zone specially the meenakshi mall-bangalore zone
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