Hitachi Split 1.5 tons AC Problem

Location/place: Sinthee, Kolkata-50,West Bengal

Name of company/service: Hitachi Home and life solutions India Ltd.

Kindly be informed that I had purchased one Split AC, HITACHI Model 518 HSD, 1.5 tons from M/s Great Eastern Trading Co., B.T. Road (Near Sinthee More), Kolkata vide Bill No. C/14180/11-12 dated 10.03.12 and installed the AC on 26.03.12. Consequent upon procurement of the same, I have been coming across a lot of impediments & obstacles since last one month.

As per Rule, I had lodged one complaint to HITACHI Customer Care (3532-4848) on 14.05.12 vide Complaint No. 1205140028. However, on expiry of ten (10) more days, one Technician visited my Residence and opined the reason as a leakage of gas and within a couple of days, the Technician did the relevant job.

Hence, one month afterwards, the aforesaid impairments had again arisen. I had lodged another Complaint (No.12071000010) on 10.07.12. The Technician further paid me a visit and re-filled the gas.

After a few days, the problem was once again found and accordingly, I had complained (No:12071801433) on 18.07.2012.

Now, one Mr. Bikash, Responsible person of Kolkata Service Centre, called on me over telephone(Mob. No:9331791848) that the aforesaid AC Machine is required to be taken to their Workshop for thorough repairing etc., to which I was not agreeable into.

I am, above cent percent, definite/assured that the AC Machine is a defective one since its advent in my Residence.

View above, I request you to replace me the above-mentioned defective Machine immediately before expiry of Warranty period.

Thanks,

Tapan Kumar Sur