Name of company/service: HITACHI AC
I bought a HITACH Split AC in the IInd week off May 2012 and the same got installed in my home by HITACHI service representatives.
I faced few problems in the AC functioning and to rectify the same logged a service complaint with HITACH 044 – 35324848 on May 27 2012.
Service Complaint Number: 12052601492
TILL DATE NO ONE FROM HITACH HAS COME TO SERVICE MY REQUEST.
MY AC IS UNDER WARRANTY .
I have been calling the HITACH service support number 044 – 35324848 (by selecting option 2 ) to know my service request status and was hearing one of the below responses.
Your service request has been assigned high priority and it will attended by tomorrow.
Your service request has been assigned high priority and it will attended by today
You have dial 044 – 35324848 followed by 2 to reach follow-up team. This is the way I have reached the support person.
You can call Chennai office for further details
You can send email to our customer care to escalate
You can call our Ahmedabad office to escalate
I have sent email to HITACHI’s customer support email ids ‘[email protected]’ and ‘[email protected]’ but not even received email acknowledgement.
Whenever I asked the support team member to transfer the call to a higher authority they simply say..
They do not have the access
Higher authorities are not available at this moment
Dial 044 – 35324848 followed by 2 to reach them
I have been following with the HITACHI but till date nothing has happened.
I AM NOT SURE HOW TO BRING THIS KIND OF WORST POST SALES SERVICE SUPPORT PROBLEMS PROVIDED BY HITACHI TO WORLD VISION.