Hiding of information by Tikona at the time of sale of connection

Location/place: Delhi

Name of company/service: Tikona digtal networks

I am using ADULQ512K plan of tikona and my user id is 1107477208.When I was given this plan I was told that I will get unlimited 512kbps speed for three months.Now after few days of usage my speed goes to 150 kbps throughout the day and when i call customer care they inform me that your usage limit is over about which i was never told before.If i were told about this I would have never taken the plan in the first place as my requirements include large downloads and that’s why i chose unlimited plan.Neither the salesman nor the representative from Delhi office who called to confirm the order did not mention before that my plan includes a upper data limit.Also the pamphlet i have don’t have any information regarding this.It is only written on the website which i did not had access to as i did-not had internet connection.It should be the responsibility of the company to mention all the details of the plan.So finally I have already paid for three months and i am really disgusted by the services i have received.Now the speed is ridiculously slow and the whole purpose of taking internet is failed.So kindly look into the matter and kindly help reinstate the speed for which i subscribed i.e. 512 kbps unlimited.
Regards
Kranthi kiran


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One response to “Hiding of information by Tikona at the time of sale of connection”

  1. Tikona Services Avatar
    Tikona Services

    Hi,

    We thank you for your mail.

    We have made a note of your concern/ feedback. We will ensure our team will contact you in next 24/48hrs.

    Email Us:–[email protected]

    Thank You,
    Tikona Services

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