HDFC life has given forcefully a different long term plan which was never discussed with me. and below the email pasted where they denying to cancel this policy.
_____________________
RE:’HDFCSL=001-196-632′ Policy No. 16115079
Inbox
x
[email protected]
Dear Mr. Kumar Greetings from HDFC Life! We apologise for the inconvenience t…
Oct 6 (4 days ago)
Nishant Kumar
Oct 7 (3 days ago)
to service
Hi,
Now i am in impression that no one is gone through the hand written application which i submitted on 31st August. Could you recheck that and how could you decided without my consent that its not a missale.
escalate to 2nd level on priority for recheck please.
Aside this my address is not correct in your database even with given the address and ID proof. 🙁
Regards,
Nishant Kumar
#9818295059 / 9971101525
[email protected]
Dear Mr.Kumar, This is with reference to your e-mail communication, we would …
Oct 7 (3 days ago)
Nishant Kumar
Oct 7 (3 days ago)
to service
Kartheek,
My concern not addressed yet, how could you folks simply denied without taking my consent.
in fact no one turned back from HDFC from last one month and hearing denied statement when i am getting touch base with you folks, it’s not acceptable at all being a customer.
Either get this escalated or share the escalation matrix with me.
Regards,
Nishant Kumar
#9818295059 / #9971101525
[email protected]
4:48 PM (17 hours ago)
to service
Awaiting response here.
Thanks,
Nishant Kumar
#9818295059 / #9971101525
Sent from BlackBerry® on Airtel
From: Nishant Kumar
Date: Mon, 7 Oct 2013 17:09:15 +0530
To: [email protected]
Subject: Re: ‘HDFCSL=001-196-632′ Policy No. 16115079
[email protected]
—–Original Message—– From: [email protected] ([email protected]) …
6:11 PM (15 hours ago)
[email protected]
7:48 PM (14 hours ago)
to service
Kartheek,
I need escalation matrix, Share please.
Regards,
Nishant Kumar
Sent from BlackBerry® on Airtel
From: “[email protected]”
Date: Wed, 09 Oct 2013 18:11:20 +0530
To: [email protected]
Subject: RE:’HDFCSL=001-196-632′ Policy No. 16115079
Dear Mr.Kumar,
Greetings from HDFC Life!
We apologise for the inconvenience that may have been caused to you.
This is with reference to your e-mail communication, we would like to inform you that after detailed complaint investigation we have provided you the final response for your complaint dated August 31, 2013 in previous e-mail and our decision conveyed via that response remains unchanged.
We assure you the best of our services always.
Warm Regards,
Kartheek
Customer Service Officer
*********************************************************************************************
Pay premium online by visiting our website using Net Banking, Credit Card, Debit Card. Click here to pay->
http://www.hdfclife.com/CustomerServices/OnlinePremium_Confirm.aspx
*********************************************************************************************
You may now view medical reports* online via MY ACCOUNT, Click here to register->
https://cp.hdfclife.com/cpweb/OnlineMyAccountRegistration.aspx
*T&C Apply.
*********************************************************************************************
Please click the following URL to access our Service touch points.
http://www.hdfclife.com/CustomerService/CustomerServiceContactUs.aspx
*********************************************************************************************
Regd Office: Ramon House, H.T Parekh Marg, 169, Backbay Reclamation, Churchgate, Mumbai- 400020. Insurance is the subject matter of the solicitation
—–Original Message—–
From: [email protected] ([email protected])
Date: Wednesday, October 09, 2013 04:47 PM
To: [email protected] ([email protected])
Subject: Re: Policy No. 16115079
Awaiting response here.
Thanks,
Nishant Kumar
#9818295059 / #9971101525
Sent from BlackBerry® on Airtel
From: Nishant Kumar
Date: Mon, 7 Oct 2013 17:09:15 +0530
To: [email protected]
Subject: Re: ‘HDFCSL=001-196-632′ Policy No. 16115079
Kartheek,
My concern not addressed yet, how could you folks simply denied without taking my consent.
in fact no one turned back from HDFC from last one month and hearing denied statement when i am getting touch base with you folks, it’s not acceptable at all being a customer.
Either get this escalated or share the escalation matrix with me.
Regards,
Nishant Kumar
#9818295059 / #9971101525
On Mon, Oct 7, 2013 at 4:21 PM, [email protected] wrote:
Dear Mr.Kumar,
Greetings from HDFC Life!
We apologise for the inconvenience that may have been caused to you.
This is with reference to your e-mail communication, we would like to inform you that after detailed complaint investigation we have provided you the final response for your complaint dated August 31, 2013 in previous e-mail and our decision conveyed via that response remains unchanged.
We hope to have addressed your concern.
We assure you the best of our services always.
Warm Regards,
Kartheek
Customer Service Officer
*********************************************************************************************
Pay premium online by visiting our website using Net Banking, Credit Card, Debit Card. Click here to pay->
http://www.hdfclife.com/CustomerServices/OnlinePremium_Confirm.aspx
*********************************************************************************************
You may now view medical reports* online via MY ACCOUNT, Click here to register->
https://cp.hdfclife.com/cpweb/OnlineMyAccountRegistration.aspx
*T&C Apply.
*********************************************************************************************
Please click the following URL to access our Service touch points.
http://www.hdfclife.com/CustomerService/CustomerServiceContactUs.aspx
*********************************************************************************************
Regd Office: Ramon House, H.T Parekh Marg, 169, Backbay Reclamation, Churchgate, Mumbai- 400020. Insurance is the subject matter of the solicitation
—–Original Message—–
From: Nishant Kumar ([email protected])
Date: Monday, October 07, 2013 03:35 PM
To: [email protected] ([email protected])
Subject: Re: Policy No. 16115079
Hi,
Now i am in impression that no one is gone through the hand written application which i submitted on 31st August. Could you recheck that and how could you decided without my consent that its not a missale.
escalate to 2nd level on priority for recheck please.
Aside this my address is not correct in your database even with given the address and ID proof. 🙁
Regards,
Nishant Kumar
#9818295059 / 9971101525
On Sun, Oct 6, 2013 at 7:38 PM, [email protected] wrote:
Dear Mr. Kumar
Greetings from HDFC Life!
We apologise for the inconvenience that may have been caused to you.
This is with reference to your letter dated August 31, 2013, requesting cancellation of the above mentioned policy.
On conducting an internal assessment of your complaint, we have concluded that all the features and details of this plan were explained to you at the time of taking the policy. Hence, we are unable to treat it as a missale.
We wish to inform you that the policy document provided to you contains a copy of all the documents signed by the policy holder giving us the consent to issue the policy. The features of the policy are also explained in detail in the policy document.
Based on the above facts and findings, we are unable to treat this as missale.
As we have not received your cancellation request within the 15 days free-look period, we wish to inform you that we are unable to process a refund of premium paid towards this policy and thereby implying that you are in agreement with the terms and conditions of the policy
Further, the above stated provision is also mentioned under ‘Option to Return/withdraw’/’Cancellation in the Free Look Period’ section of your policy document.
We assure you that the above resolution has been provided after due consideration of all facts and findings.
However, insurance is a long-term contract and it is mutually advisable to continue the policy till the end of term to reap the full benefits of the plan.
For any further queries or clarifications, please contact us at any of the touch points mentioned in the footnote.
We hope to have addressed your concern.
We assure you the best of our services always.
Warm Regards,
Kartheek
Customer Service Officer
*********************************************************************************************
Pay premium online by visiting our website using Net Banking, Credit Card, Debit Card. Click here to pay->
http://www.hdfclife.com/CustomerServices/OnlinePremium_Confirm.aspx
*********************************************************************************************
You may now view medical reports* online via MY ACCOUNT, Click here to register->
https://cp.hdfclife.com/cpweb/OnlineMyAccountRegistration.aspx
*T&C Apply.
*********************************************************************************************
Please click the following URL to access our Service touch points.
http://www.hdfclife.com/CustomerService/CustomerServiceContactUs.aspx
*********************************************************************************************
Regd Office: Ramon House, H.T Parekh Marg, 169, Backbay Reclamation, Churchgate, Mumbai- 400020. Insurance is the subject matter of the solicitation
—–Original Message—–
From: Nishant Kumar ([email protected])
Date: Saturday, October 05, 2013 12:38 PM
To: [email protected] ([email protected])
Subject: policy No : 16115079 ; Complain No : 01000000240433
Hi,
I have logged complain on dated 31st august’13 to cancel this policy and no one from HDFCLife has turned up to answer me till yet.
this shows how HDFC treats their customers 🙁
Can someone update me the status here.
Regards
Nishant Kumar
9818295059 / 9971101525
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