Harssament

Location/place: Bhopal

Name of company/service: Tata Teleservices Limited

With due regards I would like to submit that I bought a Tata photon netsetter card in May 2010 from the aforementioned address and was promised services at Katghora, Chattisgarh and I got the services till October 10 , 2012 after which the network in the above mentioned area was shutdown abruptly , without any prior notice.The plaint is regarding the failure of services for which I took due measures to talk to the customer care in the same month to register a complaint for the issue and was provided with the information that it was a temporary failure occurring due to network optimization work undergoing then and that there was no need of registering any complaint. But on non-performance on their part I again raised a complaint on 15th November 2012 and was allotted a service request number-SR198 type trouble ticket “335898087” for photon number 9203605807 stating that the resolution would be done by 17th November 2012.Forthwith, I received a sms on my alternate number 9826421549 stating that the resolution time for the ticket number was increased to 19th November at 21:00 hours , followed by a sms informing that their engineer would call me to fix an appointment before visiting my location for repair work.
Again on 19th November 2012 I received a sms stating that the service request for my photon number was resolved but in reality no promised measures were taken by the company i.e. no personnel did contact me neither were the network service reinstated. Ergo , I complained again for the above cause on 30th Nov. 2012 and got a service request number 338201851 promising the problem to be resolved by 3rd Dec. 2012.To add to my woes , I was sent a bill on 27.11.2012 for Acc No: 936169878 BS no. 30D in which I was charged full billing cycle for my plan Rs. 1,118.00 excess the visiting charges of the engineer talked above but in reality no such thing had happened.Adding further, I got a call from the company on 16th Nov. 2012 regarding the deposit of the bill and the lady used rude language and tried to pressurize me for the payment at a time when I was engaged in some private course of activity and it affected me badly resulting into the loss of fulfillment of the purpose.Sir, I am a humble and modest person and a faculty in an engineering college.
I again sent an email regarding the above immediate cause and also received an intimation urging some measures on my part.Sir , I would like to humbly add that by virtue of my profession I don’t get much time to engage myself in unproductive works, hence I ignored it.
Later on , this series of events repeated itself and is continuing.I tried several attempts on my part to get the issue redressed alongwith the new issue of billing being continued till date.Also to add, I got hanged up on the calls to the customer care on various occasions and the company harassed me through its recovery department by actions of meeting in person in situations where I needed to discharge my duties.Sir, I also suffered from chest pain out of nervousness on some occasions and got into a state of mental trauma and depression, apart from the losses arising out of non-performance on the part of the company.The chain of events is continuing till date and today I received a call from +919136812894 saying that I ought to pay the bill within 30 minutes or a fine of Rs. 35,000/- would be levied on me , additionally forcing me by creating fear in my mind by stating himself to be a personnel from the ” Soochna Vibhag,New Delhi”.