Location/place: Ghaziabad
Name of company/service: Whirlpool/ Vijay Sales
I Tusha Chandra have been duped and cheated upon by your Vijay Sales, Indrapuram Ghaziabad. I had purchased a refrigerator from your outlet on March 24, 2013. The sales details are as:
Refrigerator Company: Whirlpool
Model: TCGB4 (Orchid Wine)
Billing Price: 18900.00
Invoice No.:
The fridge was to be delivered on March 25, 2013, but it was not delivered, after numerous follow up & visit to your store and talking to your staff the fridge was delivered on April 4, 2013. The delay of 11 harassing days & night.
My ordeal and pain does not end here. The cruelty on your part continued..The service engineer came on April 5, 2013 to install it, the fridge stopped working on the night of April 5, 2013. The piece you send was not checked and you delivered faulty item. We complained on April 6, 2013 for replacement.
I was committed by the Whirlpool Service centre that the new fridge would reach us on April 9, 2013, but it was not delivered…delay of 15 harassing days & night. On talking to the service centre people, they gave a new date of April 13, 2013, as all the new stock has reached, billing has been done and the fridge would reach on April 13, 2013.
On April 13, 2013, the fridge didn’t reached, On calling nobody bothered to pick the call and deliberately my calls were ignored, this shoddy and careless attitude of people in Vijay Sales & Whirlpool has brought me immense mental trauma, you people are responsible for my financial loss and causing me mental & emotional damage…the delay was now of 20 harassing days & night.
On April 14, 2013, I had a word with Mr. Ali of Vijay Sales, Indrapuram, he told that Whirlpool is closed on April 14, 2013 and he would tell on April 15, 2013 that what the status on my delivery. On April 15, 2013, nobody picked my call and “who the fuck cares” attitude continued.
On April 16, 2013 I got a call from Kapil, informing me that today my fridge cannot be delivered as some stupid approval is not in place, on questioning why it is not there, he started to talk in raised pitch and was shouting like a mad man. From him I got the number of Chirag Jain and I called Chirag Jain of Whirlpool and again I was given a new date of April 17, 2013, that latest by 3:00 P.M. my fridge would reach my home.
On April 17, 2013 at 11:30 A.M. Chirag Jain called up and told me that my model no. and color is not available, so if I wish I can go for a higher model (FCGB4) in orchid wine color, but for this I have give a additional draft of Rs. 1050.00, as this model is of higher cost. I agreed to this and asked him, that when can I expect the delivery of this new fridge, to this he told that, the delivery would happen in 1-2 hours after receiving the demand draft.
After this conversation, I took a half-day leave from my office to go to the bank to get the demand draft made, while in the bank I got a call from Vijay Sales, saying that they cannot deliver the fridge today. I was frustrated with this attitude of Vijay Sales & Whirlpool.
I called Chirag again, to know what was the issue…on asking him, he lost his temper & cool and started talking like a goon in a very high pitch, when I asked him to lower his tone, he blatantly said, this is how I talk, and I can do whatever I feel like, but he will talk in this tone only. It seems Whirlpool has recruited a team of foul mouthed goons and collection agents, who take money from customers like me and do not deliver the products.
I was promised that my fridge would reach on April 18, 2013 latest by 4:00 P.M., but till now (5:30 P.M.) no delivery has been made and April 18, 2013 also comes to an end….Harrowing & Fucking 25 days & nights have passed…and my pain continues…
I want a sincere apology from both Vijay Sales & Whirlpool, serious disciplinary action against Mr. Ali (Vijay Sales), Mr. Kapil (Whirlpool) & Mr. Chirag Jain (Whirlpool), as they should know how to talk to a customer.
I also want my full money back with interest and compensation of financial loss and mental trauma caused due to Vijay Sales & Whirlpool, amounting to Rs. 100000.00
I need a reply to this by April 19, 2013, or else I am filing a consumer case against Vijay Sales & Whirlpool.
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